Terms & Conditions

Terms and Conditions

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The following terms and conditions apply to all transactions on planteriagroup.com. Placing an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. 

The Goods

We endeavour to give as much technical information as is reasonably practicable about the products we sell. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. We always try to make sure that the information given on our site is as up to date as possible but we cannot guarantee that this will always be the case. Full detailed specifications are available from manufacturer's brochures or websites.

Payment and Price

The total price payable for the goods and delivery will be as shown at the time when you place your order. We are entitled to make adjustments to the price if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.

Payment Methods

We accept all major credit and debit cards including Visa and MasterCard. On the order you must provide us with your exact billing address - the address your credit/debit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit/debit card has been properly received. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take up to 10 days.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Charges

All prices include free delivery to the eligible postcodes stated during the order process.

Delivery Times

We will endeavour to deliver goods within the dates requested and if this is not possible we will contact you to agree an alternative date. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. Although we hope you will not feel it necessary, you always have the right to cancel if you cannot wait for delivery.

Risk

Once we have delivered the goods to your door you are responsible for them. We will only deliver goods to the address on the purchase order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

Product Guarantees

All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance is not covered. This does not affect any statutory rights that you may have.

Returned Goods

If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from date of delivery for full credit or refund less any applicable delivery charges. It is your responsibility to return any such items in a pristine, saleable condition in their original box and packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. Prior to returning any products, please contact us within 7 days from the date of delivery. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be withdrawn.

General

The terms and conditions shown above do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to the terms and conditions as detailed above.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Planteria Group (UK) Ltd. The collective work includes works that are licensed to Planteria Group (UK) Ltd. Copyright 2014, Planteria Group (UK)  Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Planteria Group (UK) Ltd or purchasing Planteria Group (UK) Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Planteria Group (UK) Ltd or to purchase Planteria Group (UK) Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Planteria Group (UK) Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Planteria Group (UK) Ltd used in the site are trademarks or registered trademarks of Planteria Group (UK) Ltd.

Limitation of Liability
Planteria Group (UK) Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Planteria Group (UK) Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Planteria Group (UK) Ltd product is mistakenly listed at an incorrect price, Planteria Group (UK) Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Planteria Group (UK) Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Planteria Group (UK) Ltd shall issue a credit to your credit card account in the amount of the incorrect price.


Notice
Planteria Group (UK) Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Planteria Group (UK) Ltd.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Planteria Group (UK) Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Planteria Group (UK) Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Planteria Group (UK) Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Planteria Group (UK) Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Planteria Group (UK) Ltd in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Planteria Group (UK) Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Planteria Group (UK) Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Planteria Group (UK) Ltd, Planteria Group (UK) Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Planteria Group (UK) Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Planteria Group (UK) Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


Legal Status
Company: Planteria Group (UK) Ltd

Trading Names: Planteria Group (UK)  Ltd

Registered Office: The Old Fire Station, Wheeler Lane, Witley, GU8 5QU
Telephone: 0845 505 3333
Email: enquiries@planteriagroup.com