Work For Us

Customer Helpdesk Advisor

Full time 

Founded in 1977, Planteria has evolved from a small startup into the UK largest interior landscaping company it is today, with an impressive annual turnover of £20 million. With a focus on strategic partnerships, continuous innovation and client satisfaction, the company has accelerated its growth in the past 3 years and achieved a 33% year-on-year growth over this period, and now employs over 150 staff.

This role is the ‘first port of call’ for all customer related contact. They provide support for the installation, field service and floristry teams.

1. To take service-related calls and emails for installation, field service, and floristry

2. To triage queries from customers and direct them to the relevant department/ individual

3. To coordinate responses to clients regarding queries and issues

4. Update Business Central with correct customer information

5.      To administer, develop and manage NPS process including providing feedback to relevant departments to deliver exceptional service levels and drive customer satisfaction to meet company targets. Provide data and analysis to the Head of Field Service.

6.  To support Service team with ad-hoc requirements

7. Attend weekly meetings to report back, share ideas and contribute

 

 

• Excellent customer service skills
• Excellent communication skills particularly on the phone
• Excellent organisational skills
• Excellent use of MS Outlook
• Adaptable and responsive
• Experience of customer service (minimum one year experience required)
• Experience of taking and dealing with phone calls and emails from customers
• Experience of CRM systems (desirable but not essential)
• Experience of NPS (desirable but not essential)

 

 Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful. To apply for this role, please send your CV and cover letter to careers@planteriagroup.com  

Role is based in rural Essex therefore employees need their own transport to work

  

Install Technician

Full time 

This role is responsible for installing interior and exterior plants in containers into our clients’ workplaces and corporate spaces. Around 80% of our installations are in the London area, but we also travel nationwide from our HQ in Essex. We work for corporate clients who expect a high-quality, professional service.

This role requires a level of physical fitness to move and install planters and plant displays. Our projects can take several days, so our technicians may on occasions stay away from home overnight within the UK.

1.      To deliver and install plants at clients’ sites as per agreed project plans

2.      To follow clear instructions and work as part of a team to complete installations

3.      To confidently communicate with clients during installation process

4.      To proactively identify potential challenges onsite and discuss with the line manager to find resolutions

5.      To accurately use handheld devices to record work progress and follow required procedures to ensure the installation process is successful and delivered in a timely way

6.      To follow all required health & safety processes

 

·         Able to work effectively as part of a team.

·         A good level of physical fitness

·         A reasonable level of DIY skills

·         Able to communicate clearly and effectively with clients and other internal departments

 

·         Role is based in rural Essex therefore employees need their own transport to work

·         Uniform will be provided

·         Full training will be provided

 

Successful candidates may need to apply for relevant DBS checks and complete security vetting procedures for some of our clients. More information is available from the People & Culture team. 

  S       Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful. To apply for this role, please send your CV and cover letter to careers@planteriagroup.com  

Role is based in rural Essex therefore employees need their own transport to work

 

Warehouse Operative

Full time 

Checking of goods in, general housekeeping, forklift operation, production of goods to be dispatched, loading and unloading of vehicles, routine stock checking

1.      To work within a team to check-in all goods received.

2.      To assist in the production of plant displays ready for dispatch to clients.

3.      To assist with loading and unloading of vehicles including use of counterbalance forklift.

4.      Participate in ensuring a high standard of housekeeping.

5.      Work with the team on stock put away.

6.      Participate in regular stock checks.

7.      Rigidly adhere to company H&S policies.

 8. Occasional support of 3.5 tonne 

1.      Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful. To apply for this role, please send your CV and cover letter to careers@planteriagroup.com  

Role is based in rural Essex therefore employees need their own transport to work

  

 

Senior IT Technician  

Full time 

Working with the IT Support Team Leader to maintain the systems and equipment across multiple offices remotely and in person, while being the first point of contact for internal IT queries, user hardware and software troubleshooting and maintenance.

This role is not limited by just IT and the responsibilities will extend to other departments whenever analytical thinking and technical skill may be required. 

1.      First response to IT issues (internal helpdesk)

2.      Project task lists administration and following up with developers

3.      Ordering hardware/licenses as required

4.      IT Maintenance/troubleshooting

Research and skill development when a need arises

  

Requirements 

·         A desire for progress and innovation

·         Good level of IT hardware, software and network knowledge

·         An eye for detail

·         A willingness to learn all things IT and internal infrastructure

·         Analytical thinking

·         A positive, proactive attitude is required for this front-line role to handle the variable levels of workload

·         Clear communication and great phone and in person manners

Knowledge of corporate network structure and management would be beneficial 

Experience required

CompTIA A+ (or equivalent experience)

CompTIA Network+ (or equivalent experience) 

·         Experience in MS 365 package use and management

·         Experience in Windows 10/11 deployment, support, maintenance and troubleshooting

Experience of Ubiquity ecosystem would be beneficial 

  

 

 

Production Team Leader 

Full time 

To lead the floristry team and design and prepare floral displays to a high corporate standard. Work collaboratively with the existing floristry team to meet the weekly targets.

To Lead, Manage, and keep the accountability of the team

Technical problem solver as needed

Manage stock control

Manage quality control

Ensure that all floral arrangements are within the allocated budget

Requirements 

Must be a good team worker

Organised, efficient and have a pro-active attitude with initiative.

Good problem solver

Ability to work without close supervision

Experienced florist, with supervisory skills

Education/ Qualifications required

MS Outlook – very good knowledge

MS Teams – very good knowledge

MS Word – very good knowledge

MS PowerPoint – very good knowledge

MS Excel – excellent knowledge

NPS technology/ systems – very good knowledge

ERP – very good knowledge

Experience required

Experience of working within a team

Experience managing a team 

 

Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful. To apply for this role, please send your CV and cover letter to careers@planteriagroup.com  

Role is based in rural Essex therefore employees need their own transport to work

Executive Assistant 

Full time 

Founded in 1977, Planteria has evolved from a small startup into the largest interior landscaping company it is today, with an impressive annual turnover of £20 million. With a focus on strategic partnerships, continuous innovation and client satisfaction, the company has accelerated its growth in the past 3 years and achieved a 33% year-on-year growth over this period, and now employs over 150 staff.

We are now seeking to appoint our first Executive Assistant to provide executive support to Matt, our Managing Director, and the Leadership Team, and also to progress projects and initiatives running across the business e.g. sustainability, customer relations, and charity events. Success in this role can serve as a spring board into other areas of the business.

Candidates must have all that you’d expect of a proficient EA , exude positive energy, have great influencing skills, be proactive and ‘can do’, be committed to doing a great job and live the Planteria Values, which are so important to us!  

 

The EA will need to ensure Managing Director and Leadership Team are well organised, and that LT events are coordinated effectively. Fulfil or support Directors in fulfilling initiatives, administrative tasks and ensuring follow-up. Ensuring that relevant metrics, data and reports are collated and circulated ahead of LT reviews. Serve as a focal point for all departments, handle key administrative tasks and develop and embed essential office protocols.

Role will be based from our Henham head Office with occasional requirements to be in our London office

 

• To organise meetings, coordinate calendars, schedule appointments and, where appropriate, ensure agendas are in place, participants prepared.
• Collate and distribute the Performance Reports (annual, quarterly, Monthly, weekly) for LT review.
• Under guidance of the relevant sponsoring Director, follow-up on the implementation of cross-functional projects e.g. Sustainability
• Manage MD office correspondence, including phone calls, emails, letters and packages, redirecting and coordinating activities as necessary.
• Prepare, with guidance, the development of internal presentations and related materials to support Director-led presentations.
• Propose and implement agreed improvements to internal processes and administrative arrangements.

Requirements 

• Strong organisational skills, able to multitask, create and maintain simple process and structure that supports smooth functioning.
• Effective people skills: friendly, approachable and able to build good relationships at all levels.
• Must be proactive, solution-focussed with strong-problem solving skills.
• Proven verbal and written communication skills and the ability to prepare reports and budgets
• Has exemplary time-management skills.
• Can demonstrate attention to details and good editing skills.

 

• Minimum two years of experience in a relevant senior administrative role, supporting a business team.
• Experience working in departments such as operations, finance, human resources or other business functions would be highly desirable.
• You will have identified improvement opportunities in processes/ ways of working and have delivered their implementation.
• Must be trusted to maintain confidential / sensitive information.

 

• MS Outlook – very good knowledge and skills
• MS Excel – very good knowledge and skills
• MS Word – very good knowledge and skills
• MS PowerPoint – excellent knowledge and skills

 

Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful. To apply for this role, please send your CV and cover letter to careers@planteriagroup.com  

Role is based in rural Essex therefore employees need their own transport to work

Commercial Admin Full-time

To provide administration support to the Sales and Commercial department, the main role being processing orders for the department.

To support and assist the Sales Managers where possible, in such a way that allows them to have as much free time as possible to develop and close new business opportunities.

This is an exciting position and is part of a very vibrant and energetic team.  Sales activities have been fast paced, with a huge amount of opportunities still coming through; this is forecasted to increase even further throughout the coming months with our very ambitious growth plans.

Processing sales orders for planting/floristry schemes from the sales team into Business Central to allow them to be ordered, installed and maintained.

Processing cancellations, request notes and other contractual changes through to the wider business stakeholders via BC.

Develop and constantly improve systems related to the role and team, to be more effective and efficient

Take tasks through to completion with as little involvement from the Sales and Commercial Manager as possible – keeping them informed through reporting as necessary

Where relevant, supporting Sales, Commercial Managers and Designers with tenders and costings for projects.

Requirements:

·         Organized, efficient and pro-active with initiative

·         Attention to detail

·         Able to work to deadlines

·         Trustworthy

·         Excellent communication skills

·         Able to work as part of a team, even when working remotely

·         Able to adapt to using our company CRM and ERP system (Microsoft Dynamics – Business Central)

Not essential but a love for plants will be a bonus!

·         Worked in previous sales environment

·         Experience working with all standard Microsoft functionalities, especially Excel and PowerPoint

·         Experience working with ERP systems and/ or CRM systems would be beneficial

·         Experience supporting Sales/ Business Development/ Key Account Managers

Experience in order entry will be a bonus

Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful. To apply for this role, please send your CV and cover letter to careers@planteriagroup.com  

Exterior Field Service Technician  Full-time

This role focuses on looking after our plants in client offices in London. Our technicians provide excellent customer service and are knowledgeable about the maintenance and care of office plants. This is an independent role which involves early starts each day, taking ownership for plant maintenance at several client sites, on a 3 week rota. Technicians are part of a regional team of like-minded plant specialists who meet regularly both online and in person.

• Maintain to a high standard internal plant displays at a number of client sites every day
• Provide excellent customer service, including completing site reports and maintaining accurate data in our company systems
• Work with your line manager and scheduler to ensure all rounds are completed efficiently and accurately
• Work safely and in line with all risk assessments and method statements

Requirements:

• Excellent communication skills
• Excellent customer service skills
• Good problem solver
• A passion for plants
• Able to navigate London in a company van 
• Comfortable working independently but able to share knowledge and information with the wider team
• Able to orient yourself in large office buildings
• Some specialist horticultural knowledge (but full training will be provided)
• Physically able to use watering cans, stepladders, and stools as part of the daily job

• Experience working in a service industry
• Experience working across multiple sites is desirable
• Experience driving in cities is desirable (although ‘walking technician’ roles are also available)
• MS Outlook and Teams – good knowledge
• Driving apps – good knowledge
• ERP – some knowledge is desirable (but full training will be provided)
• Role is based at client sites so you will need a driving licence to use a Company van.
• Experience in planting or horticulture is desirable

Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful. To apply for this role, please send your CV and cover letter to careers@planteriagroup.com  

Interior Field Service Technician  Full-time

Hiring in the London area and Stockton on Tees area 

This role focuses on looking after our plants in client offices. Our technicians provide excellent customer service and are knowledgeable about the maintenance and care of office plants. This is an independent role which involves early starts each day, taking ownership for plant maintenance at several client sites, on a 3 week rota. Technicians are part of a regional team of like-minded plant specialists who meet regularly both online and in person.

• Maintain to a high standard internal plant displays at a number of client sites every day
• Provide excellent customer service, including completing site reports and maintaining accurate data in our company systems
• Work with your line manager and scheduler to ensure all rounds are completed efficiently and accurately
• Work safely and in line with all risk assessments and method statements

Requirements:

• Excellent communication skills
• Excellent customer service skills
• Good problem solver
• A passion for plants
• Able to navigate London either in a company van or using public transport
• Comfortable working independently but able to share knowledge and information with the wider team
• Able to orient yourself in large office buildings
• Some specialist horticultural knowledge (but full training will be provided)
• Physically able to use watering cans, stepladders, and stools as part of the daily job

• Experience working in a service industry
• Experience working across multiple sites is desirable
• Experience driving in cities is desirable (although ‘walking technician’ roles are also available)
• MS Outlook and Teams – good knowledge
• Driving apps – good knowledge
• ERP – some knowledge is desirable (but full training will be provided)
• Role is based at client sites so you will need to have access to good public transport links into London (zones 1-6) or a driving licence to use a Company van.
• Experience in planting or horticulture is desirable

Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful. To apply for this role, please send your CV and cover letter to careers@planteriagroup.com