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  • Administrator – TEMP (4 Months)

    Administrator – TEMP (4 Months)

    Reports to Christmas Team Manager

    Summary of role Monitoring all incoming enquiries via email and telephone. To collate all orders and run the sales tracker daily and then communicate this to the team. The role will adapt as the Christmas season approaches.
    Flexibility be on standby to monitor calls on weekends during the beginning of December.

    Place of work Mill Pond Nurseries, Mill Road, Henham, CM22 6AA

    Role type Full time, Temporary role Starting in September 2022

    Primary responsibilities

    1. To monitor department inbox
    2. To respond to all enquiries via email/phone
    3. First response on the telephone
    4. Liaise with Sub Contractors
    5. Run the sales tracker daily
    6. Communicate with customers to ensure they are always fully informed
    7. Upload all orders correctly
    8. Book in orders with customers
    9. Schedule upcoming deliveries and collections

    Skills required

    • Customer Driven
    • Ability to work under pressure
    • An ability to problem solve.
    • Excellent written and verbal communication skills
    • Positive attitude and flexibility to changes as required
    • Have great attention to detail
    • An ability to prioritize workload
    Education/ Qualifications required

    GCSE level or equivalent

    Experience of working within customer services

    Software knowledge and level of proficiency

    • MS Excel – good knowledge
    • MS Outlook – good knowledge
    • MS Word – good knowledge
    • MS PowerPoint – good knowledge

    Personal attributes (person specification)

    Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful.

    To apply for this role, please send your CV and cover letter to hr@planteriagroup.com

  • Field Service Manager (Exterior)

    Field Service Manager (Exterior)

    Summary of role The Field Service Manager is a critical line management role, working with their team of technicians to ensure all maintenance rounds are completed on time and to a high standard.

    Reports to Head of Service

    Place of work

    Mill Pond Nurseries, Mill Road, Henham, CM22 6AA, with regular travel within the region

    Full time, permanent role

    Manages

    Field Service Technicians, Tech Support/ Scheduler, sub-contractors and agency workers (employed team of approx 5)

    Primary responsibilities

    To line manage their team of technicians and the tech support/ scheduler (recruit, retain, develop team) & effectively manage 3rd parties to deliver work on time and to a high standard
    To manage all data and reporting for their team (technician performance, plants replaced etc)
    To resolve client complaints for their team within 24/48 hours
    Working alongside the Head of Service and other Service Managers, to plan and agree future resourcing needs, including the use of sub-contractors to deliver work if required
    To be responsible for client site master data management for their team

    1. To attend client meetings with Sales Manager to discuss the project in detail and understand the client’s brief, provide a consultation service and obtain crucial information required for design purposes
    2. Responsibility for creating bespoke proposals by specifying internal/external plants, living walls, trees, plant pots and producing mood boards to match the client’s brief
    3. Reviewing floorplans and joinery/architectural drawings to obtain accurate measurements to support your specification of planting
    4. To conduct proposal review meetings with clients and tweak specifications as required, involving supporting the Design Coordinator with costings and estimations
    5. Liaison with the install and service teams conducting a detailed handover to ensure a clear picture of client’s desired outcomes
    6. To clearly communicate with other departments to ensure the final specification has been reviewed to ensure deliverables matches the client’s expectations
    7. To attend internal team meetings to decide the best strategy for securing projects, including sharing innovative ideas and support the growth of the business
    1. To attend client meetings with Sales Manager to discuss the project in detail and understand the client’s brief, provide a consultation service and obtain crucial information required for design purposes
    2. Responsibility for creating bespoke proposals by specifying internal/external plants, living walls, trees, plant pots and producing mood boards to match the client’s brief
    3. Reviewing floorplans and joinery/architectural drawings to obtain accurate measurements to support your specification of planting
    4. To conduct proposal review meetings with clients and tweak specifications as required, involving supporting the Design Coordinator with costings and estimations
    5. Liaison with the install and service teams conducting a detailed handover to ensure a clear picture of client’s desired outcomes
    6. To clearly communicate with other departments to ensure the final specification has been reviewed to ensure deliverables matches the client’s expectations
    7. To attend internal team meetings to decide the best strategy for securing projects, including sharing innovative ideas and support the growth of the business

    Skills required 

    Support sales managers with tenders for larger projects and attend strategy meetings

    Excellent line management skills
    Excellent communication skills internally and externally
    Excellent organisational skills
    Able to make decisions based on business priorities and customer expectations
    Able to work under pressure to meet and exceed customer expectations
    Good understanding of the products and services we offer in exterior horticulture

    Education/ Qualifications required

    A level or equivalent

    Experience required

    Significant experience of all line management activities and tasks, particularly managing remote workers
    Experience of scheduling work on a regular frequency
    Experience of resolving customer issues and complaints
    Experience and knowledge of exterior horticulture

    Key performance indicators for the role

    24/48 hour turnaround for customer complaints
    Right people, right seats
    Effective, efficient schedule management (optimum resource utilization)

    Software knowledge and level of proficiency

    • Scheduling technology – excellent knowledge
    • MS Excel – good knowledge
    • MS Outlook – good knowledge
    • MS Word – good knowledge
    • MS PowerPoint – good knowledge

    Other key information

    Where this role is based in rural Essex, employees will need their own transport to work

    Personal attributes (person specification)

    Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful.

    • Role requires travel to line manage the mobile technicians within their region, expected to be 2 to 3 days a week

    To apply for this role, please send your CV and cover letter to hr@planteriagroup.com

  • Field Service Manager (Interior)

    Field Service Manager (Interior)

    Reports to Head of Service

    Place of work Mill Pond Nurseries, Mill Road, Henham, CM22 6AA, with regular travel within the region

    Home based for Field Service Manager (North)

    Full time, permanent role

    Manages Field Service Technicians, Tech Support/ Scheduler, some sub-contractors as required (employed team of approx 8-12)
    Summary of role The Field Service Manager is a critical line management role, working with their team of technicians to ensure all maintenance rounds are completed on time and to a high standard.

    Primary responsibilities

    To line manage their team of technicians and the tech support/ scheduler (recruit, retain, develop team) seeking feedback regularly from the Training & Quality Control Specialist
    To manage all data and reporting for their team (technician performance, plants replaced etc)
    To resolve client complaints for their team within 24/48 hours
    Working alongside the Head of Service and other Service Managers, to plan and agree future resourcing needs, including the use of sub-contractors to deliver work if required
    To be responsible for client site master data management for their team

    Skills required

    Excellent line management skills
    Excellent communication skills internally and externally
    Excellent organisational skills
    Able to make decisions based on business priorities and customer expectations
    Able to work under pressure to meet and exceed customer expectations
    Good understanding of the products and services we offer in their region

    Education/ Qualifications required

    A level or equivalent

    Experience required

    Significant experience of all line management activities and tasks, particularly managing remote workers
    Experience of scheduling work on a regular frequency
    Experience of resolving customer issues and complaints
    Experience and knowledge of interior horticulture desirable
    Key performance indicators for the role 24/48 hour turnaround for customer complaints
    Right people, right seats
    Effective, efficient schedule management (optimum resource utilization)

    Software knowledge and level of proficiency

    • Scheduling technology – excellent knowledge
    • MS Excel – good knowledge
    • MS Outlook – good knowledge
    • MS Word – good knowledge
    • MS PowerPoint – good knowledge

    Personal attributes (person specification)

    Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful.

    Other key information

    Where this role is based in rural Essex, employees will need their own transport to work

    Role requires travel to line manage the mobile technicians within their region, expected to be 2 to 3 days a week

    To apply for this role, please send your CV and cover letter to hr@planteriagroup.com

     

  • Training and Quality Control Specialist

    Training & Quality Control Specialist

    Summary of role To be the technical expert internally on all things horticulture and provides training and quality control expertise to the field service technicians. Seen as a role model by the technicians.

    Reports to Head of Field Service

    Place of work

    Mill Pond Nurseries, Mill Road, Henham, CM22 6AA, with regular travel

    Full time, permanent role

    Primary responsibilities

    To be the main point of contact internally for technical knowledge
    To provide training for new and existing employees on a regular basis (e.g. all technicians induction programme, Mobile Nav training, Training Academy)
    To work with the Field Service Managers and arrange regular quality control visits with technicians at client sites to provide individual feedback and coaching
    Working with the Process Manager, develop and maintain effective audit templates and KPIs
    To provide advice and support for any escalated technical issue from within the field service teams
    To provide training, coaching and support as and when required to the field service teams
    Skills required

    Excellent technical knowledge of interior plants and horticulture
    Excellent communication skills
    Excellent customer service skills
    Good organizational skills; able to multitask and juggle multiple tasks/ priorities
    Excellent knowledge of using Mobile Nav as a technician
    Coaching and mentoring skills
    Able to train less experienced individuals on a one-to-one basis

    Education/ Qualifications required

    A level or equivalent

    Experience required

    Experience working as a field service technician to an excellent standard
    Experience of delivering excellent customer service ‘in the field’
    Experience of coaching and mentoring other team members
    Experience delivering training programmes to team members would be desirable
    Key performance indicators for the role • All technicians are inducted successfully
    QC visits completed per month, information analysed and feedback shared with the relevant Service Manager

    Software knowledge and level of proficiency

    • BC Mobile Nav – excellent knowledge
    • MS Outlook – good knowledge
    • MS Word – good knowledge
    • MS Excel – good knowledge
    • MS Teams – good knowledge

    Personal attributes (person specification)

    Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful.

    Other key information

    Role is based in rural Essex therefore employees need their own transport to work

    The role will also require regular travel to client site to support, coach, and train team members

    To apply for this role, please send your CV and cover letter to hr@planteriagroup.com

  • Tech Support Scheduler

    Technical Support/ Scheduler

    Summary of role To be responsible for the scheduling for their team, ensuring no round is missed and customer communication and service is exceptional

    Reports to Field Service Manager

    Place of work Mill Pond Nurseries, Mill Road, Henham, CM22 6AA, with regular travel

    Full time, permanent role

    Primary responsibilities

    To schedule rounds for the team of technicians every 3 weeks, including booking in with customers
    To reschedule rounds to accommodate any unplanned absence in the team, new starters, or urgent changes
    To talk regularly with the technicians to ensure the schedule runs smoothly
    To ensure data is up to date in BC, including client site master data
    To work with the Field Service Manager, Installation, and the customer to ensure new rounds are seamlessly built into the schedule

    Skills required

    Excellent scheduling skills
    Excellent communication skills
    Excellent customer service skills
    Good organizational skills; able to multitask and forward plan
    Good problem-solving skills
    Excellent knowledge of BC and Mobile Nav (or equivalent ERP system)

    Education/ Qualifications required

    GCSE or equivalent

    Experience required

    Experience working as a planner or scheduler, or in a role using complex booking systems
    Experience of delivering excellent customer service
    Experience of scheduling work for ‘on the road’ employees is desirable

    Key performance indicators for the role

    All rounds completed successfully
    Any scheduling changes communicated and implemented successfully
    No round is missed (no customer complaints for their rounds)

    Software knowledge and level of proficiency

    • BC Mobile Nav – excellent knowledge
    • MS Outlook – good knowledge
    • MS Word – good knowledge
    • MS Excel – good knowledge
    • MS Teams – good knowledge

    Personal attributes (person specification)

    Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful.

    Other key information

    Role is based in rural Essex therefore employees need their own transport to work

    To apply for this role, please send your CV and cover letter to hr@planteriagroup.com

  • Customer Helpdesk Advisor

    Customer Helpdesk Advisor

    Summary of role This role is the ‘first port of call’ for all customer related contact. They provide support for the installation, field service and floristry teams.

    Reports to Head of Field Service

    Place of work

    Mill Pond Nurseries, Mill Road, Henham, CM22 6AA

    Full time, permanent role

    Primary responsibilities

    To take service-related calls and emails for installation, field service, and floristry
    To triage queries from customers and direct them to the relevant department/ individual
    To coordinate responses to clients regarding queries and issues
    To administer NPS process, providing data and analysis to the Head of Field Service
    To provide administrative support for Christmas Tree sales when required

    Skills required

    • Excellent customer service skills
    • Excellent communication skills       particularly on the phone
    • Excellent organisational skills
    • Excellent use of MS Outlook
    • Adaptable and responsive

    Education/ Qualifications required

    • GCSE or equivalent

    Experience required

    Experience working in a customer service role
    Experience of taking and dealing with phone calls and emails from customers
    Experience of working with company systems to ensure data is accurate and up to date
    Key performance indicators for the role

    Respond to customer queries within 10 minutes
    Accurate data

    Software knowledge and level of proficiency

    • MS Excel – good knowledge
    • MS Outlook – good knowledge
    • MS Word – good knowledge
    • Company phone systems – excellent knowledge
    • ERP systems – some knowledge

    Personal attributes (person specification)

    Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful.

    Other key information

    Role is based in rural Essex therefore employees need their own transport to work

    To apply for this role, please send your CV and cover letter to hr@planteriagroup.com

  • Exterior Field Service Technician

    Exterior Planting Technician – Central London  Full-time

    Working with leading architects and designers, it is at the forefront of interior plant innovation.

    Planteria Group has experienced a sustained period of business growth and is in a strong position, as a result, we are now hiring and would like to invite candidates to apply for the role of Exterior Field Service Technician reporting directly to the Head of Service.

    You will be based at Mill Pond Nurseries, Mill Road, Henham, CM22 6AA, but need to travel into London each day

    Full-time, Permanent contract

    The Role

    Working as part of a successful team, you will be required to visit the offices of our clients, within London and the Home Counties, to maintain living plants.

    You will always be required to be of good presence; working discretely to minimise disruption and maintaining excellent customer relations with the clients.

    This position presents an excellent opportunity to work with interior planting and design in the workplace, whilst delivering great customer satisfaction.

    Experience:

    Full clean UK driving license.

    Prior experience in planting or horticulture is preferred but not essential as we will provide training, but a passion for plants is definitely necessary.

    And be rewarded with:

    A great salary package,

    Benefits

    Pension scheme, Healthcare plan, Free Lunch, Free Parking, refer a friend, Foli8 discount, Costa Card with monthly allowance

    Role is based in rural Essex therefore employees need their own transport to work

    Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful.

    To apply for this role, please send your CV and cover letter to hr@planteriagroup.com

  • Interior Field Service Technician - London Area

    Planting Technician – Central London, Full-time

    Working with leading architects and designers, it is at the forefront of interior plant innovation.

    Planteria Group has experienced a sustained period of business growth and is in a strong position, as a result, we are now hiring and would like to invite candidates to apply for the role of Interior Field Service Technician reporting directly to the Head of Service.

    You will be based at Mill Pond Nurseries, Mill Road, Henham, CM22 6AA, but need to travel into London each day

    Full-time, Permanent contract

    The Role

    Working as part of a successful team, you will be required to visit the offices of our clients, within London and the Home Counties, to maintain Exterior living plants.

    You will always be required to be of good presence; working discretely to minimise disruption and maintaining excellent customer relations with the clients.

    This position presents an excellent opportunity to work with exterior planting and design in the workplace, whilst delivering great customer satisfaction.

    Experience:

    Full clean UK driving license.

    Prior experience in planting or horticulture is preferred but not essential as we will provide training, but a passion for plants is definitely necessary.

    And be rewarded with:

    A great salary package

    Benefits

    Pension scheme, Healthcare plan, Free Parking, refer a friend, Foli8 discount, use of company vehicle, Costa Card with monthly allowance

    Role is based in rural Essex therefore employees need their own transport to work

    Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful.

    To apply for this role, please send your CV and cover letter to hr@planteriagroup.com

     

  • Installation Technician

    Installation Technician  

    Planteria Group has experienced a sustained period of business growth and is in a strong position, as a result, we are now hiring and would like to invite candidates to apply for the role of of Installation Technician. reporting directly to the Installation Manager.

    Join our existing, experienced team members in this varied and interesting physical role, to install interior and exterior plants in containers, and sometimes trees, into workplaces and buildings across the UK. We work for corporate clients who expect a high-quality, professional service.

    You will be based at Mill Pond Nurseries, Mill Road, Henham, CM22 6AA

    Full-time, Permanent contract

    Primary responsibilities

    To be comfortable with heavy lifting, and planting out
    To be confident in using hand power tools
    To be able to work 2 Saturdays a month
    To be able to work between the hours of 4am to 4pm

    Skills required 

    Be a team player
    A good level of physical fitness
    A reasonable level of DIY skills
    Knowledge of plants is not essential but could be advantageous.

    Education/ Qualifications required

    GCSE or equivalent

    Full clean driving license

    MS Excel – good
    MS Outlook – good
    MS Word – good
    MS PowerPoint – good

    Experience required

    Experience of client communication and problem solving
    Experience of working within a team
    Experience working with power tools

    Other key information

    Role is based in rural Essex therefore employees need their own transport to work

    Often installations may span a number of days and could involve staying overnight anywhere in the UK (possibly wider in the future).
    Paid overtime available
    Full Health & Safety training provided
    Opportunity for progression

    Benefits

    Pension scheme, Healthcare plan, Free Lunch, Free Parking, refer a friend, Costa Card with monthly allowance, use of company vehicle

    Role is based in rural Essex therefore employees need their own transport to work

    Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful.

    To apply for this role, please send your CV and cover letter to hr@planteriagroup.com