Net Promoter Score

Planteria implemented a system called Net Promoter Score (NPS) in 2013 to support our mantra of fanatical customer service.

What is NPS?

NPS measures customer loyalty by categorising them into three groups – promoters, passives and detractors. Customers are asked how likely they are, on a scale of 1-10, to recommend your services to people they know. Answers of 9+ are considered promoters, 7-8 are passives and 6 and below are detractors. Scores above 0 are considered ‘Good’, score above 50 ‘Excellent’ and scores above 70 ‘World Class’.

Planteria has an NPS of 73, which is officially ranked as ‘World Class’.
*information correct at time of publication

2019 NPS Industry Benchmarks – June 2019

Planteria has an NPS of 73, which is officially ranked as ‘World Class’.

Planteria Group is committed to excellence.  Anything less is not an option. We believe a job is only worth doing if it’s done properly. We employ rigorous training and procedures to ensure everyone at Planteria is an expert in their field. This culture of excellence ensures our clients are consistently satisfied.

In addition to our commitment to excellence, we are also relentless to improve.  We love to challenge the status quo and constantly push the boundaries of industry standards.  We explore and innovate to discover new concepts, and diligently fight the resistance to change. This forward-looking, enthusiastic approach keeps us ahead of the game

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