Planteria have implemented a system called Net Promoter Score (NPS) in 2013 to support our mantra of fanatical customer service.
What is NPS?
NPS measures customer loyalty by categorising them into three groups – promoters, passives and detractors. Customers are asked how likely they are, on a scale of 1-10, to recommend your services to people they know. Answers of 9+ are considered promoters, 7-8 are passives and 6 and below are detractors. Scores above 0 are considered ‘Good’, score above 50 ‘Excellent’ and scores above 70 ‘World Class’.
Planteria has an NPS of 73, which is officially ranked as ‘World Class’.
*information correct at time of publication
2019 NPS Industry Benchmarks
https://www.retently.com/blog/good-net-promoter-score/ – June 2019
