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Green ROI For FM Companies

Facilities managers play an integral role in the upkeep of a building, overseeing a broad range of aspects such as health and safety, environmental quality and sustainability.

While their work often goes unseen, facilities managers significantly contribute to the productivity and wellbeing of building occupants, and ultimately the profitability of the building.

Planteria are botanical experts specialising in plants for commercial buildings in the UK such as offices, showrooms and public spaces. We often collaborate with facilities managers to ensure they can meet all of their objectives.

Discover how the use of greenery can enhance your work as a facilities manager, especially in terms of boosting ROI.

 

Adding Greenery To Your Commercial Building – An Overview For Facilities Management

It is no understatement that facilities managers are the backbone of the built environment. At Planteria, we also recognise World FM Day to show our appreciation for all of the work FMs do to keep the lights on, the air fresh and the grounds beautifully manicured.

As a facilities manager, we understand your top priorities commonly include:

  • Budgeting and cost management
  • Building leasing
  • Building maintenance
  • Energy efficiency
  • Grounds maintenance
  • Health and safety
  • Lighting
  • Quality of building environment
  • Renovations and building upgrades
  • Space management

The use of greenery can contribute to all of the above aspects to further enhance your work. It’s our job as biophilia experts to help curate the plant selections and overall placement to ensure all of your objectives are met.

How Plants Can Boost The ROI On Commercial Buildings

Dying office plants photosWhen looking to meet endless objectives as a facilities manager, plants could just be your secret weapon!

More than just giving a building more aesthetic appeal, plants have the incredible capability to boost productivity, improve energy efficiency and can even generate higher rental valuations.

Based on the key aims of your FM team, the most suitable plant types and installation ideas can be selected in response.

These are some of the areas we can help with, including where generating a tangible ROI is a priority.

Reduced Energy Costs

At Planteria, we help our clients achieve various green building standards and certifications such as BREEAM. Studies have shown that BREEAM certified building can result in a 25% saving on energy costs, and this is only one example of the many certifications your building can achieve in the UK!

Our biophilia experts are extremely well-versed in how plants can be used to improve the energy efficiency of a building. However, improving the energy efficiency of a building using plants is not always common knowledge outside of our industry, which is why partnering with us as a facilities manager can be invaluable.

During warmer weather, plants can be used to add natural shade to key areas of your building, while also helping to insulate to keep excess heat out and ultimately reduce cooling costs. In the winter, plants can do the opposite to insulate against heat loss.

Looking ahead, the next big trend we will be seeing a lot more of in the coming years is green roofs. The New York Times reports how green roofs can reduce air conditioning costs by as much as 75%.

Increased Employee Productivity

It makes sense that building owners and tenants want a commercial space that will get the most out of its people. This is especially prevalent when it comes to making the office a place where people want to actually be in the age of WFH.

Natural elements seek to engage our creativity, but also help us to achieve good wellbeing. In combination, employees feel happier and more productive at work because their environment is best supporting their needs as humans. Beyond greenery, access to natural light and a considered use of materials throughout the building can also be incredibly beneficial in boosting productivity.

Endless studies have shown that greenery can have a direct impact on employee productivity, job satisfaction and even how many sick days employees take per year.

Overall Property Value And Tenant Satisfaction

Facilities managers play an important role in maintaining not just the safety of a building but also the quality of the environment.

Understandably, building owners want to maintain the value of their assets over the long term. In the interim, there is a need to attract tenants and be able to command healthy rental yields. So how can greenery help with both of these aims?

The use of biophilic elements is an intuitive way to design and maintain any building. That’s because it’s easy just to offer a basic office space like many commercial buildings that exist. However, it can be difficult for tenants to see themselves occupying the space when it’s devoid of personality and life.

Instead, greenery shows an investment into not just the building, but also all those who will use the space. Plants can be integral in making a building look inviting and also well maintained.

This impact isn’t just felt in terms of improving wellbeing, but also in the ROI it can generate for building owners. CBRE estimates that tenants in New York pay 14% more for floors with terraces.

Here in the UK, the University of Oxford found that offices with outdoor spaces can command up to 10% higher rent premiums. Adding biophilia to the internal spaces of buildings has also been associated with higher rent premiums.

Get Inspired With A Planteria Case Study

Planteria was delighted to be involved in a redevelopment project for the Experian offices in London.

Our botanical experts cleverly incorporated Experian’s brand colours into the plants chosen to uplift and enhance the space. We also focused on sustainability by using recycled materials, with the planters also produced using 100% green energy.

Representing the very best of contemporary office design, this project demonstrates how biophilia has the potential to meet a number of objectives you may have as a facilities manager.

If you enjoy reading this case study, we hope you’ll browse some of our other examples from projects we’ve worked on throughout the UK!

Also, be sure to follow Planteria on Instagram to see snapshots of our work in action.

Green Buildings UK FAQs

Are you considering adding greenery to your commercial building to boost ROI?

We’ve answered some common queries below. However, if you are based in the UK please contact us here at Planteria for tailored advice on making your project a success.

What Is The ROI Of Biophilic Design?

When calculating the ROI of biophilic design, you need to measure the overall impact any greenery has had.

Some areas to consider tracking include employee productivity, employee satisfaction, employee retention, absenteeism and energy savings.

Naturally, every business will report a different ROI of any biophilic design initiatives. But some food for thought includes a study by Harvard researchers, which found that employers can experience a 6:1 return for every $1 spent on wellness initiatives.

A UK-based study also reported that employers can gain £2.70 from every £1 invested in biophilia.

Given biophilic design seeks to improve the health and wellbeing of employees, there will always be positive benefits to be had. Over the longer term, it is expected that a healthy ROI will be seen in response to biophilic design measures.

How To Produce Cost Savings With Green Spaces

As a facilities manager, we understand that managing costs is always going to be a top priority when wanting to add green spaces into your building.

If you decide to work with us here at Planteria, we can suggest the most strategic approach based on your budget and overall aims for the project. We can also advise on how to update any existing greenery so that it aligns with your budget.

What Are The Financial Benefits Of Plants In Buildings?

The financial benefits of plants relate to the impact they can have on building users in terms of improving mental and physical health.

All too often, corporate spaces do little to improve the wellbeing of building occupants. By taking a biophilic design approach instead, aspects such as productivity, creativity, problem solving and employee engagement can all be enhanced. Furthermore, plants have the ability to lower stress levels, purify the air and reduce levels of sickness in the workplace.

In combination, all of the above can have incredible financial benefits for businesses, because when you invest in your people through intuitive office design you can build stronger and more engaged teams.

Are There Any Good Examples Of Corporate Greenery Cost Savings?

When looking to implement greenery into a corporate environment, there are plenty of ways this can be done within budget. One idea is to opt for low maintenance office plants, which as the name suggests involve choosing varieties that thrive without needing too much attention.

Alternatively, artificial plants can also boast impressive wellbeing benefits, while creating an impressive visual spectacle within your building. Since artificial plants don’t require maintenance like live plants do, they can also be used to deliver cost savings.

Facilities Management Biophilic Design – What Are The Key Things To Know?

As a facilities manager, there are endless ways that incorporating biophilia can enhance your building.

Biophilia can help a building to obtain green building certifications such as BREEAM, which in turn can also enhance any sustainability efforts. Plants in particular can help purify the air to make commercial spaces more productive places to work, with installations such as green roofs also capable of reducing the running costs of the building. Likewise, green walls can also help optimise humidity levels.

Overall, biophilic design can boast some incredible wellbeing benefits, which is why incorporating greenery should be a top consideration when looking to improve any commercial environment.

Planteria – Get A Free Quote For Our Commercial Greenery Services

Do you own a commercial building or work on behalf of a facilities management company?

Planteria’s biophilia experts can offer you a tailored consultation to maximise the outcome of your greenery project, including boosting the ROI of the building. Not only can our plant experts advise on the very best greenery ideas, but we can also implement and maintain any green displays within your building.

We have a wide variety of solutions that we can provide from office plants to green walls, as well as exterior planting services such as roof gardens. Head over to our services page to learn more.
Alternatively, contact us today for a free quote or give us a call on 0345 505 3333 to talk to our experts about what we do.


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The Science and Strategies Behind Engage & Bloom

The Science and Strategies Behind Engage & Bloom

Harnessing nature for workplace wellness and engagement

This resource explores the science and strategies behind Planteria Group’s Engage & Bloom workplace experience programme. It will show how the programme provides employees, organisations and facilities managers with several key benefits from both a commercial and wellbeing standpoint.

Key theories and frameworks are identified, demonstrating the scientific and strategic theory that underpins the Engage & Bloom programme.

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An Introduction to Engage & Bloom

Engage & Bloom is a science-backed employee experience
programme that is centred on the principles of biophilia and its scientifically
proven benefits in terms of productivity and wellbeing. Such benefits are
achieved through harnessing the power of nature to create inspirational spaces.

The Engage & Bloom programme teaches clients how to look
after their plants at home, as well as inspiring them in the world of planting
and nature through a range of engaging experiences, including workshops,
interactive QR codes, and educational pieces. 

Workplace Experience Program by Planteria Group

The Modern Workplace Challenge

The modern workplace presents numerous challenges to ensure employees are working at an optimal level that benefits both the individual and the wider organisation. Since 1950, research suggests that we have gradually become more disconnected from nature and the benefits it provides.

A 2023 study by the UK Government identified that people spend 80-90% of their time indoors. To make matters worse research suggests that on average an office worker spends 12 hours per day looking at a screen.

Offices commonly experience a disconnect from nature, due to urban environments and sterile interior settings, as well as the growing importance of technology that has often acted as a substitute for nature as a source of recreation and entertainment. 

Increasing Importance of Well-being and Engagement for Productivity

Engage & Bloom is based on the concept of biophilia, which refers to a human being’s innate desire to connect with nature. This is further reinforced by numerous scientific findings, notably an experiment conducted by the Chelsea Flower Show.

This experiment invited participants to take part in a study that measured their creativity, happiness, and productivity across a variety of different workplace designs. The results found that allowing staff to make design decisions in a workspace enhanced with office plants can:

·       Increase well-being by 47%

·       Increase creativity by 45%

·       Increase productivity by 38%

These findings highlight the significant benefits that simply being around plants can have on employees. However, the interactivity of the Engage & Bloom programme enables organisations and their employees to harness these benefits to an even more powerful extent.

The Innate Human Connection to Nature: Biophilia

Biophilia is described as ‘an innate love for the natural world, supposed to be felt universally by humankind.’ The biophilia hypothesis is based upon the belief that humans have an inbuilt tendency to seek connection with nature and other forms of life.

In fact, the word biophilia is a combination of two ancient Greek words: bio (meaning life) and philia (meaning love). The term was first used by German social psychologist Erich Fromm, who claimed that biophilia manifests as the ‘wish to further growth, whether in a person, plant, idea, or social group.’

The growing awareness and popularity of biophilic design is indicated in the below graph, which demonstrates how the word biophilia, along with related keywords, has seen a significant spike in how frequently it is mentioned in publications, particularly from 2008 onwards.

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Engage & Bloom is a solution that combines both science and strategy through engaging workplace activities. As well as improving productivity and wellbeing, Engage & Bloom also promotes teamwork and fosters connections with nature and one another.

The Engage & Bloom programme applies Fromm’s concept of growth in terms of people, plants, and social groups by giving individuals the opportunity to enjoy a shared experience that connects them with plants and nature both on an individual and group level.

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The Science of Wellness in the Workplace

Workplace wellbeing encompasses how employees feel at work and about work, with a focus on developing and displaying healthy behaviours.

More specifically, it can include some of the following elements:

  •         A positive working environment
  •         Job satisfaction and purposefulness
  •         Good leadership and management
  •         Pay and reward
  •         Personal development
  •     Physical and mental health

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Impact of Stress, Poor Air Quality and Sterile Environments on Staff

Factors such as stress, poor air quality, and sterile environments can all have a negative impact on workplace wellbeing. Poor workplace mental health has been estimated to cost UK businesses an incredible £45bn each year. Furthermore, Lumien data reveals how wellbeing impacts employees 27% of the time, and as a result, companies are losing 17% productivity.

Annually, this equates to £5,318.45 per employee, representing a significant organisational cost that could be mitigated through the implementation of wellbeing-focused initiatives.

Scientific Evidence Supporting Biophilia

Taking an evidence-based approach to workplace wellbeing allows employers to understand their employees wants and needs, along with areas of improvement.

According to the Mental Health Foundation, 45% of people reported that visiting green spaces helped them to cope. Likewise, Harvard research finds that spending 20 to 30 minutes in an outdoor setting where people feel they are interacting with nature can lower stress hormone levels.

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Cognitive and Productivity Benefits of Greenery in Offices

The concept of biophilia is supported by various studies and frameworks, including Kaplan’s Attention Restoration Theory which found that exposure to nature reduces mental fatigue, as well as helping improve focus and our ability to concentrate.

Likewise, Ulrech’s 1981 Stress Reduction Theory claims that natural environments promote recovery from stress, while urban environments tend to hinder it. 

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The Psychological Basis of Nature Engagement

According to the National Library of Medicine, individuals have less mental distress, less anxiety and depression, greater wellbeing and healthier cortisol profiles when living in areas with more greenspace.

This is reinforced by NHS research, which found that people who spend at least two hours a week in nature experience better health and higher psychological wellbeing than those who do not visit nature at all during an average week.

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Sensory Benefits of Plant Interaction

Sensory planting encourages an increasingly engaging and
meaningful experience with plants, stimulating senses, including smell, sound,
touch, and sight.

According to the RHS, selecting plants that are particularly
good for your senses can improve mood and general wellbeing. 

Examples of plants with sensory benefits include:

·       Fragrant flowers, such as lavender, jasmine, and rose

·       Herbs, including mint, basil, and rosemary

·       Plants with a particularly textural appearance include lamb’s ear, ferns, and ornamental grasses.

·       Vibrantly coloured plants that satisfy the visual sense

·       Edible plants such as strawberry plants

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Our Vertical Horizons towers can be used to grow herbs, salads and edible produce in the office.

Employee Engagement: Why it Matters

In their 2023 State of the Global Workplace Report, analytics and advisory firm Gallup found that nearly 6 in 10 employees are feeling disengaged at work. Traits of disengaged employees can include demotivation, missed deadlines, disinterest in team activities, and avoidance in taking initiative.

Such behaviours have also been described by the term ‘quiet quitting,’ whereby a disengaged employee only fulfils the bare minimum of their duties.   

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The Impact of Disengagement

Employee disengagement can result in several issues, both for an individual’s wellbeing and the organisation. Decreased productivity is a key risk of disengaged employees, along with high absenteeism and turnover rates and the subsequent recruitment and training costs.

The 2023 State of the Global Workplace report found that disengaged employees are estimated to cost the global economy $8.8 trillion dollars, which represents 9% of global GDP. As well as the financial implications, employee disengagement also results in an adverse impact on team morale, which may cause an overall reduction in workplace productivity and innovation due to an unfavourable working environment. 

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The Role of Nature in Engagement

Biophilic design can be classified into six key principles illustrated below:

six key principles updated 2

The last two principles provide a clear insight into how biophilic design can foster a sense of purpose and belonging. Place-based relationships refer to the link between culture and ecology. This is based upon a human’s sense of connection with familiar surroundings and feelings of protection or stewardship towards such places, known as Place Attachment Theory.

A study published in the Journal of Environmental Psychology investigated the connection between green buildings and place attachment. It found that biophilic design and opportunities for connection to nature were amongst the most important aspects for supporting Place Attachment Theory and can enhance individual wellbeing, quality of life, as well as increase pro-environmental behaviours and community resilience.

When coupled with the attachment to nature and health and wellbeing benefits that biophilic design provides, it is clear to see the powerful impact that spaces with a strong biophilic element can have on an individual’s sense of belonging within that space. 

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How Interactive Experiences with Plants Create Meaningful Connections

Direct contact with vegetation represents one of the most successful ways of promoting human connection in design. Dr. Stephen Kellert claims that human evolution and survival require the management of natural environments, particularly with regards to sensory elements. Moreover, DelSesto highlights the variety of often overlooked ways that we interact with plants in daily life.

From clothing to writing materials, plants are used to produce essential daily items. What’s more, the exchange of plants as a mark of celebration or condolence highlights their powerful role in landmark events in our lives.

DelSesto’s below spectrum categorises people-plant interactions into key groupings: physical exertion, tactile immersion, and peaceful abiding. Different aspects can align particularly strongly with some of the identified benefits of biophilia. For example, interactions classified under the ‘peaceful abiding’ grouping are likely to be closely aligned to the benefits of stress reduction, while those classed as ‘tactile immersion’ may be particularly effective at boosting engagement and concentration.

The spectrum of people plant interactions

Strategies Behind Engage & Bloom: Tailored Solutions for Every Workplace

Engage & Bloom comprises three modular packages, allowing tailored solutions for every workplace. In addition to an informative biophilic webinar, employees can dial in live and speak to our ‘Plant Doctor’ who will advise on care and maintenance of specific plants. 

Furthermore, there is the opportunity to identify and learn about plant species simply by scanning a plant’s QR code, which brings up the relevant page of the Plantopedia. Silver and gold packages also include interactive and engaging biophilic-based workshops, which can encompass activities such as wreath making, floristry, and orchid arrangement.

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Flexible Solutions to Suit Workplace Needs

Engage & Bloom is focused on creating tailored solutions for every workplace. The flexibility of several key offerings within the programme allows employers to implement activities in accordance with their workplace’s needs and schedules.

Plant giveaways, biophilic webinars, and workshops can be scheduled at a convenient time and location for the business, whether it is on-site or at a separate location as part of an out-of-office event.

Engagement Through Experience

According to Michigan State University, there are many activities workplaces can implement to improve group cohesion and build trust.

Such activities often give employees the chance to interact with colleagues in a different way and reveal different aspects of their personalities that may not come out during normal work interactions.

Other advantages of team building include:

  •     Boosting employee engagement
  •     Encouraging communication
  •     Mitigating  conflict
  •     Increasing  collaboration

Engage & Bloom workshops provide an opportunity for employees to experience these benefits, whether working directly together or enjoying a shared experience alongside each other to produce wreaths, orchid displays, and floristry bouquets.

As noted by McKinsey & Company, being amongst nature helps with attention span, creativity, well-being, and happiness and should act as a foundational resource for both individual and team development.

How Interactive Learning Builds Deeper Connection

Referring to DelSesto’s spectrum of people-plant interactions, the different activities within the Engage & Bloom programme can be classified within this framework. Floristry bouquets, moss art, orchid and wreath making workshops are categorised under the ‘tactile immersion’ category due to employees’ physical interaction with plant materials.

Other aspects of the Engage & Bloom programme, such as plant giveaways, dial-in plant clinics, and identifying plant species using a QR code and Plantopedia are categorised under the ‘peaceful abiding’ category, due to their focus on sensory engagement with plant environments and representations of plant environments. Such interactive and informative activities can promote deeper connections within the workplace.

The social element of a shared workplace activity can help employees to feel connected to one another and the activity. According to Times Higher Education, feeling connected to what is being learnt and the people one is learning alongside is what underpins engagement. They go on to state that feeling socially connected enhances an individual’s sense of belonging, which is essential to maintain motivation and feelings of safety and comfort.

Employee Satisfaction Surveys

Employee satisfaction following increased interaction with biophilia can be measured in several ways. Heightened creativity may be evident in subsequent projects and brainstorming sessions, while reported increases in productivity can also be observed.

Organisations may find that outlined objectives are being reached increasingly quickly and projects are completed ahead of schedule. In terms of wellbeing, employers may observe a positive change in the overall mood and atmosphere within the workplace

Client Success Stories

Recently, we brought the Engage & Bloom program to a leading social media platform’s London office. Employees fully embraced the experience, from learning about plant care to taking home their own plant, the event left lasting impressions and fostered stronger connections with nature in the workplace. 

The client shared the following feedback after the event: “I’m so happy that you shared some beautiful pictures with me today. The plants look amazing, and I was extremely happy to see the engagement with our members; they looked happy. Well done to the Planteria team!”.

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Case Studies

Engage & Bloom activities have been successfully implemented in a diverse range of workplaces and industries.

Wreath making makes a particularly popular seasonal workshop that can be adapted to the season, whether it is over the festive period, autumn, or spring. As such, materials can also be adapted to suit the season, theme, and even the organisation’s brand colours, creating a truly personalised experience for each individual workplace.

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Quantifiable Benefits for Staff Engagement and Wellness

Awareness and application of biophilia within the workplace, through biophilic design elements in the office and Engage & Bloom engagement activities can be quantifiably measured using numerous metrics.

The outlined body of scientific research strongly suggests that organisations would see a reduction in absenteeism and the number of cases of reported stress and wellbeing-related issues when biophilic design and activities are regularly implemented within the workplace.

Implementing Engage & Bloom

According to the KPMG 2024 CEO Outlook Report, the majority of UK CEOs expect companies to shift towards a full return to office work within the next three years. As such, it is important for facilities professionals to look at ways to create calming and inviting workplaces.

The implementation of biophilic design principles is a key way to achieve this and demonstrate the facilities manager’s commitment to wellbeing and engagement. Introducing new and innovative biophilic initiatives can help facilities managers to further strengthen their client relationships and demonstrate proactive awareness of scientific and strategically backed initiatives that benefit their clients.

Preparing for an Engage & Bloom Rollout

The Engage & Bloom team will contact you to book in your events on a date that is convenient to your team.  They will talk through the options with you and help you choose the best event type to suit your team, goals and/or the time of year. 

For example, the wreath building workshop is most popular in Quarter 4 – as staff get to take home their own handcrafted wreath ready to decorate their home for Christmas.The Engage & Bloom team will identify what sort of space they need to hold the workshop or activities. 

We recommend sending out company-wide communications for the larger events or specific invitations to the workshops.  Allow staff enough time to ensure they are in the office on the specific days.  The anticipation of a fun and engaging event can be a engagement piece in itself – reminding them that the company is committed to their wellbeing and have them looking forward to the event.

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Partnership with Planteria Group

Planteria Group is committed to delivering tailored solutions for each individual workplace. With three packages available, employers can choose the one that is best aligned to their budgetary and organisational needs, with each package consisting of several Engage & Bloom initiatives. Silver and Gold packages also let organisations choose between 2-4 yearly workshops, with the opportunity to pick from several different workshop options and tailor them to suit their organisation’s needs.

Conclusion

Engage & Bloom is rooted in a scientific foundation. It’s based upon the key principles identified in Kaplan’s Attention Restoration Theory regarding nature exposure reducing mental fatigue.  It is also based on Ulrech’s 1981 Stress Reduction Theory and its belief that natural environments promote recovery from stress.

Engage & Bloom harnesses the power of nature in the form of interactive initiatives that improve cohesion, build trust, and encourage enhanced team relationships.

As highlighted, the implementation of an Engage & Bloom workplace experience programme provides several key benefits, both in terms of individual employee wellbeing, productivity, and creativity. Additionally, there are a multitude of wider organisational benefits, including reduced absenteeism, labour turnover, and heightened team morale.

Discover tailored solutions that provide organisational, individual, and team benefits. Let us help you transform your workplace today.

About Planteria Group

Planteria is the UK’s leading office plant company, operating as an independent, family-run business of experts for more than 40 years and maintaining over 90,000 plant displays nationwide. We are committed to creating best-in-class biophilic design and have worked on some of the UK’s most prestigious projects. 

You’ll find our work in offices, showrooms, and public buildings across the UK. Our Services: Design, installation and maintenance of planting for workplaces.  Interior and exterior biophilic design, living walls and moss walls. We also offer corporate floristry and seasonal decorations, including orchids, Christmas trees and more workplace experience services via our Engage & Bloom Programme.

Contact Information

ENGAGE & BLOOM TEAM

T: 0345 505 3333

E: engageandbloom@planteriagroup.com

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Discover ways to enhance your office environment with our expert insights on biophilic design, wellbeing, sustainability and the world of plants.


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15 Things to Consider When Choosing Plants for Your New Office

15 Things to Consider When Choosing Plants for Your New Office

It can be difficult to know where to begin when deciding which plants to choose for your office, so we’ve put together 15 essential factors to keep in mind.

Whether you’re moving into a new building or refurbishing your existing space, introducing greenery is a simple yet impactful way of enhancing your office. Plus, plants are scientifically proven to provide plenty of other important benefits.

For business owners they increase the value of your property and help attract talent. For your staff they increase wellbeing, creativity, and increase productivity by up to 15%.

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1. Lighting Conditions

Lighting is one of the most important factors in determining which plants will thrive in your office. Before you decide which plants to go for, we like to establish the light you have available in your office, particularly the amount of natural light. You can then choose plants that are a good match for your lighting conditions.

For example, pothos, philodendron, rubber plants, and fiddle-leaf figs are all ideal for well-lit spaces, while in darker environments options will be more limited.  However plants like the ZZ plants (Zamioculcas zamiifolia) and snake plant (Sansevieria) can thrive in low-light. There are also important considerations such as the colour of the light (very important for plant growth) and light schedules (some plants need periods of darkness). 

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2. Space Availability

Make the most of your office planting by considering all aspects of the space. While floorstanding plants can be an obvious starting point, consider other alternatives, including hanging planting and small desktop plants that add an uplifting feel to workstations.

You may also like to choose a trailing plant that will cascade down from shelves, creating an eye-catching feature. At Planteria, our team enjoys developing innovative and bespoke planting solutions. For the below project we added planters to the tops of lockers, transforming a practical office essential into a decorative feature.

planting on lockers

A moss wall can create true wow factor in your office. As well as looking incredibly impressive, moss walls reduce noise levels- perfect for loud office environments. Similarly, a living wall is an impactful office planting solution that won’t take up any floorspace. Consider a professionally designed and installed living wall that reflects your company and brand, even potentially incorporating your logo. Installing a living wall in a customer-facing area also creates a memorable first impression for guests.

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As well as plants, introducing fresh flowers into your office will have an undoubtedly uplifting effect on your employees. Assemble bouquets yourself or make it a team bonding activity. If you’d prefer to leave it to a professional, the Planteria floristry team can assemble and deliver regular bouquets to your office. 

As well as creating an inviting and vibrant workspace for staff, they also help build a positive first impression for guests. For a simple yet striking option, choose an orchid. When combined with moss and flowers, they make an elegant addition to any office and are available in various sizes.

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3. Sustainability

Sustainability is an important consideration with almost any purchase, and office plants are no different. Consider ways to make your office planting scheme more environmentally friendly. For example, Ecoponic is a pure mineral mixture of pumice and zeolite that acts as an alternative to soil. Ecoponic offers numerous benefits, including:

  •             Permanent structural stability that keeps soil airy and enables root absorption
  •            Optimal air pore volume, creating ideal conditions for growing
  •             Circular, allowing it to be re-used and recycled infinitely
  •            Peat-free, protecting vulnerable peatlands, wildlife and reducing emissions
  •            Efficiency in water storage and absorption
  •             Reduced likelihood of flies or pests due to a lack of organic material

As well as planting material, pots also provide an opportunity to make a more sustainable choice. Elho pots are made from 100% recycled plastic using wind energy. Plus, they’re recyclable. Likewise, Capi produces various sustainable planting solutions. Capi Waste Line products are made from recycled cork and marine debris. 

Capi’s Nature range includes beige pots made from recycled sawdust, green designs made from recycled artificial grass and black options made from recycled textiles. When it comes to maintenance, Planteria also have a team of Walking Plant Technicians who visit client offices on foot to reduce emissions.

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4. Creating a Story

Adding plants to your office space gives you an opportunity to be creative and incorporate meaningful links and references to your business. Our design team will create a planting scheme that matches your brand’s colours for a cohesive look and feel. 

The below example shows how our Planteria design team took inspiration from Experian’s branding guidelines:

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Shades of purple and pink were infused into the cabinet top planting, naturally blending the company’s branding with the greenery. Most of the pots were chosen in neutral colours, accented with hints of blue tones to link back into Experian’s branding.

You may also wish to draw inspiration from your logo or product/service offering when planning your planting scheme. 

For example, when designing a scheme for a Legal & General whose logo featured an umbrella, we installed umbrella trees as a subtle yet clever nod to their brand.

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5. Maintenance Requirements

While it’s natural to think about how your plants initially look, it’s crucial to consider how much maintenance they will require on an ongoing basis. Keeping your plants healthy and safe from pests can be a big task. 

Most businesses opt to appoint a plant maintenance contractor where specialist plant technicians will visit and tend to your plants. These services normally offer free replacements for plants that are unwell, dead or growing too tall. 

If you’re short on time and prefer to take care of your plants in-house, it makes sense to consider low-maintenance options, including ZZ plants, aloe vera, or philodendrons, which are great choices for those with busy schedules.

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6. Size of the Plant

Before you go ahead and purchase your plants, it’s important to consider their size. Not just at the time you’re buying them, but the size they may potentially grow to. Larger plants can help to fill empty and expansive spaces but may overwhelm smaller rooms. 

Likewise, a very small plant in a large space can look disproportionate. If you have limited space, consider smaller plants or even desk-sized options such as succulents or air plants.

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7. Air Quality Benefits

One of the most advantages of office plants is their ability to improve air quality. Some plants, like the philodendron selloum, dracaena warneckei, ficus benjamina and aglaonema greyound are known for their air-purifying properties, helping to remove toxins.

If you are wanting to make a significant difference to the air quality, it will require a large number of plants.  A living wall is a brilliant way of naturally increasing oxygen levels and air quality.

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8. Employee Preference

Why not share the process of choosing your office plants with your employees? Ask their preferences and get them involved in the process. After all, they will be surrounded by the plants every day. Involving employees in the process can also make them feel more accountable for the plants when it comes to taking care of them.

Plus, it demonstrates your commitment to their wellbeing and creating an office space that they will enjoy working in.

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9. Cost and Budget

Plants come in a variety of price ranges, depending on their size, rarity, and species. Be sure to set a budget before you begin choosing your plants so you can select your plants in alignment with your budget.

While more affordable plants like snake plants and spider plants are great budget-friendly options, if you’re working with a larger project, you may wish to opt for larger or more exotic plants that add a unique focal point to your space, especially when they’re positioned in a key area, such as centrally in the office or in the reception area.

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10. Safety Considerations

If you regularly have young children or pets in your office, it’s important to choose plants that are non-toxic. Some common office plants, like the aloe vera plant, are safe, while others, such as dieffenbachia or poinsettias, can be toxic if ingested. 

Always check if a plant is pet-friendly before introducing it to the office if you know animals are going to be around.

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11. Aesthetic Appeal

Looks aren’t everything when it comes to plants, but they do play a very important part. Consider the colour, leaf shapes, and sizes and how they will fit in with your office décor. If you’d like to create a minimalistic and contemporary office space, opt for sleek, modern plants like snake plants or bonsais.

For a vibrant or tropical aesthetic, choose plants with large, bold foliage such as monstera or fiddle-leaf figs. If adding plants is part of an office-wide refurbishment, consider making a moodboard beforehand so you can get a clear idea of the aesthetic you’re aiming for and which plants have been used in similar spaces.

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12. Growth Rate

The growth rate of a plant will impact how often you need to repot it or trim it. If you prefer a more contained plant, choose slow-growing options that require minimal maintenance. For example, blue star fern, calathea and philodendron.

Some plants, like the ficus benjamina grow quickly and may require more frequent attention. Knowing the growth rate helps prevent your plant from outgrowing its space too quickly and allows you to stay on top of whatever maintenance is needed.

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13. Temperature Tolereance

Plants have varying tolerances to temperature, so it’s essential to match them to your office’s climate. Remember to check the temperature and humidity levels in your office before choosing plants. 

Always got the heating on? opt for cacti and succulents that generally prefer warm, dry conditions. If your office is a cooler climate, choose ZZ plants, aspidistra and Phoenix date palms that can thrive, even in cooler, more humid environments. 

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14. Pots and Containers

It’s not just the plant you need to consider; pots and containers have an important part to play in enhancing the visual appeal of your plant while also promoting healthy growth. Choose pots with proper drainage to prevent root rot.

Additionally, consider how the container fits with the overall aesthetic of the office. Ceramic, concrete, and modern metallic pots can provide a sleek look, while wooden or woven baskets create a natural and laidback feel. Likewise, square and rectangular planters and pots have a modern and streamlined appearance, while round shapes give an organic feel.

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15. Seasonal Changes

Finally, it’s worth considering the impact that the different seasons will have on the plants you choose. Some plants may require additional maintenance during certain times of the year. Seasonality is also a consideration in terms of how your plants look too, with potential changes in leaf colour, volume and flowers across the different seasons.

As well as considering planting inside your office, don’t forget about the exterior. Whether it’s at the front entrance or a terrace an exterior planting scheme allows you to enjoy greenery and seasonal blooms in your outdoor environment.

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Conclusion

Picking the right plants for your office can depend on several features, in terms of both visual appearance and practical considerations. Keeping these 15 factors in mind allows you to choose a selection of plants that will suit your space and be suitably maintained, creating a healthier, more enjoyable workspace for all.

If you’re short on time or would prefer to leave it to a professional, consider contacting the friendly Planteria team. We can take care of everything from coming up with a design that suits your space to installation and ongoing maintenance.

Get in touch today to see how we can transform your office space.

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Read More

Discover ways to enhance your office environment with our expert insights on biophilic design, wellbeing, sustainability and the world of plants.


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Outside Spaces and How to Make the Most of Them

Outside spaces at the workplace can often be forgotten about, but we’re looking to change that.  An outside space can be a place for relaxation, re-energising, and creativity.  We strive to encourage more businesses to incorporate popular biophilic trends by blurring the lines between indoors and out – and we love to discuss the benefits of doing so.

Here, you can learn about some of the best ways to use your outdoors spaces, as well as how to bring a piece of the outdoors into your establishment with indoor office plants.

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Flexible Meeting Spaces

If you’re working in close proximity to a park or garden, using this space to hold meetings could prove to be great for morale – especially during warm weather.  Of course, we wouldn’t recommend hosting any meetings that will include information that is confidential to your clients, but taking a break from the office to discuss internal changes, processes or brainstorming will maintain efficiency with time, and may even help your workers to stay productive later into the working day.

 

Informal Lunch Area

Many offices have difficulty keeping their indoor air quality at healthy levels, so encouraging staff to take a break in the outdoors can improve  health and concentration. Particle pollution is known to poorly affect physical and mental health, and indoor spaces are typically ten times worse for this pollution than outdoors. Taking a break from particle pollution can do wonders for the help and headspace of your staff, so if it’s a nice day – why not suggest a picnic? Ideally, if you do have some viable outdoor space at your office, providing table and chairs to create an alfresco area which can be used for eating, taking a coffee break or having an informal meeting is an excellent idea.

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Breakout!

Help to boost health and wellbeing, by turning your outdoor space into a useable attractive area for a quick spell outside for formalised lunchtimes. When under duress a break outside can help staff to reset and return with a fresh can-do attitude, whether they’ve just struggled with an intense call with a client or business partner, or a busy morning with back-to-back activity. Plants and nature have plenty of restorative qualities. Your business could easily be enjoying these benefits with minimal cost.  The added benefit of topping up vitamin D levels in the sunshine and taking in the view of green plants will also help to improve immune systems to work optimally and keep your workforce healthier and happier.

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Bringing the Outdoors IN

In many cases, a green attractive outdoor space may not be within a lunchtime walking distance of the office.  And you may not be lucky enough to have accessible outdoor space of your own.  In this case, you may be looking to bring aspects of the outdoors into your workspace so that staff and guests can still reap some of the benefits of natural elements and plants.

Looking around your office, you may find some areas that can easily be converted into a green space. Think about you dining area, or communal areas such as locker tops, or break out rooms.  Here are some popular methods that modern businesses use to bring biophilic benefits into their place of work:

Entrances

Often overlooked but integral to the first impressions of your business, the entrance can be a fabulous place to start adding some greenery.  Not only important for your guests, a green entrance will suggest positivity to your workers as they enter and leave your establishment.

Breakout plants

There are a number of methods for increasing your kerb-appeal, including window boxes and external green walls, but you might also choose to add an internal moss wall to your lobby area, large and unique planting options by the door, and table posies in waiting areas.

If you’re interested about installing a moss wall or green living wall for your business, we recommend reading our blogs on this topic:

Can I have a Living Wall?

It’s Alive! Buildings with Living Walls

Moss Walls: Q & A

 

Roof

Green roofing is a brilliant idea – looking out for your office window, a green roof nearby brings brilliant rural landscapes a little closer to city-orientated businesses. Our brains respond very positively to colour, and views to nature so the sight of a verdant green roof could prove to be quite inspiring, boosting productivity and creativity.

There may be a group near you that you can help to get involved with green initiatives. A BID (Business Improvement District) will typically group neighbouring businesses in an effort to improve their local working area together, and sometimes, this might include making their views greener by collaboratively installing green roofs.

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Balcony and Terraces

Balconies and terraces can be a great place for workers to enjoy a brief respite in the fresh air, but you can bring nature even closer by installing some beautiful window boxes or planters to add to the relaxing vibe and make them visually beautiful.

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Could your business be making more of outside spaces, or is it more feasible for you to create some green spaces inside your own office area?  We love all things biophilic and can help you with any green design queries that you might have, so speak to one of our friendly team about your ideas soon.


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Women in Facilities Management – Planteria’s Plant Technicians

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International Women’s Day is annually held on March 8 to celebrate women’s achievements throughout history and across nations. So how is our industry doing in terms of inclusion of women? Planteria has been in operation for over 40 years, and our first female technician joined the workforce in 2013. Women now make up 33% of the technician workforce. I caught up with three of our plant technicians Catie Scott, Carol Nelson and Laura Kearsey to hear their views and insights on working in the Facilities Management and Horticultural industry, to find out what changes they have seen over the past few years and what they think about their role.

Carol has been working in the horticultural industry since 1992 and has been a technician for almost 20 years. What she most enjoys about her job is the freedom and the travel “ I love the freedom and responsibility, it’s my job to keep the customer happy and get the best out of the plant displays. I feel supported and encouraged by Planteria, it makes me want to do my best. I feel a valued member of the team and I’m proud to work with a company with such honesty and integrity “ says Carol. “My training has been gained on the job and through experience”. Carol has worked for several planting companies and in her experience has found more women in this industry than men. She has found that men have tended to do more of the large-scale jobs for example shopping centres, ladder work, fixtures and trees. But, she has been instrumental in changing this, involving more women in doing the outside work including fixture beds and training on tree loppers etc.

Laura Kearsey started working as a technician 15 years ago in a garden centre and training was on the job shadowing watching and wanting to know more. In her opinion, she has found that men and women have been always treated equally working in this field. She has faced no barriers to her role from being female the only comment is that the uniform manufacturer should make a female uniform cut.

Laura says “I think women are expected to do a more hands-on role now, so the future can only get better for us all. What I like most about my job is that happy feeling I get at the end of each day, knowing I’ve made a difference to the environment for hundreds of office workers, even though most probably don’t realise how important plants are to them. Each day is different, meeting new people and visiting different sites, variety is the key”.

Catie Scott joined Planteria six months ago. She started her career in horticulture three years ago at a large independent garden centre. Catie has a BA degree in Fine Art and Sculpture and went on to complete a professional floristry course in New York, her passion for plants and flowers has grown since then. Catie says “I have experienced some clients commenting on the fact that I am a woman as they are so used to seeing men doing this job. I don’t think I have faced any barriers in this role because of my gender, I am a confident person and feel strongly about gender equality not just in this job but in life general, so I tend to carry myself with strength. I have had occasional varying comments, and looks which I have struck off, it’s not an issue which I take seriously enough to worry about. I think times are changing and equality between men and women is becoming more and more important, so I can only see things improving in regard to that. What I like most about my job is a sense of empowerment and responsibility. I love being in charge of my own sites and dealing with clients directly. The level of knowledge I have about plants is a huge plus for me in terms of that sense of responsibility, as I am confident to speak with people about what I am doing for their sites and why. I also love to be out and about, every day is different and that definitely keep things interesting for me”.

By Katie Le Chevalier

With thanks to Carol Nelson, Laura Kersey and Catie Scott.


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Planteria Group Growing Staff

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Introducing two of our newest employees at Planteria Group: Bronwyn Anderson and Casey Gill.

Please join us in welcoming them to our growing team! To get to know Bronwyn and Casey a bit better, we asked a few questions and we’ve included their answers below.

 

Bronwyn Anderson:

Bronwyn’s role at Planteria Group is Executive Assistant and she joined our team in March 2017.

Q: What is your home town?

A: Buckhurst Hill

 

Q: What are 3 things people might not know about you?

A: 1) I wear Versace perfume

2) I love playing volleyball!

3) Worst food: peas!

 

Q: What is your favourite plant?

A: Ficus Ginseng

 

Q: What are your favourite flowers?

A: Hydrangeas

 

Q: What is your favourite thing so far about working at Planteria Group?

A: There is a good work ethic and culture!

 

Casey Gill:

Casey has also been with Planteria Group since March 2017 in her role as Social Media Coordinator.

Q: What is your home town?

A: Houston, Texas

 

Q: What are 3 things people might not know about you?

A: 1) I’ve lived in 3 different countries, including the United Arab Emirates.

2) I’m a certified yoga teacher and run a small yoga studio nearby.

3) Favourite colour: green! How fitting!

 

Q: What is your favourite plant?

A: Anything to do with succulents! I love all different types of succulents for their unique shapes and easy-care.

 

Q: What are your favourite flowers?

A: Lilies – particularly Stagazer Lilies for their gorgeous colour and powerful fragrance.

 

Q: What is your favourite thing so far about working at Planteria Group?

A: Everyone is so friendly and there is a great atmosphere in the office, it’s also a pleasure being surrounded by so much greenery!

 

Thanks Bronwyn and Casey! Welcome to our family.

Our team is growing like a Kentia Palm (aka: Big Ken) and we are proud of our core values.  If you are interested in a career with Planteria Group, please see our job openings and apply within.


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Bee Aware

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Bees have been getting quite a lot of ‘air-time’ of late, but for all the wrong reasons. They are in danger.

 

Bee populations are declining

Since 2010, there has been a 45% decline in the number of commercial honey bees. Pesticides play a large part, but agricultural techniques have changed too over the decades, with an emphasis on increasing productivity which has meant a loss of the bees’ natural habitat as wildflowers have disappeared from our countryside. It has been estimated that we have lost 97% of our flower-rich grassland since the 1930s. Just why is this so important? Bees are the world’s most important pollinator of food crops. It’s estimated that one third of the food we consume each day relies on pollination, mainly by bees. These crops include, vegetables, rapeseed and sunflowers as well as cocoa beans, tea and coffee. Crops used to feed livestock also rely on that same pollination. It’s not just food crops that the bees play a huge part in, cotton crops rely on bee pollination too. The annual global cotton crop is estimated to be worth $170bn.  

So what can we do about it?

On an individual level you can include bee friendly planting into your own garden, balcony or window boxes. In the UK alone, domestic gardens cover over one million acres.

  • Think about adding bee boxes for them to nest.
  • Bees love flowering plants which are rich in pollen and nectar.
  • Lavender is an easy to care for option that bees love.
  • Avoid using pesticides, especially ‘bug killing’ sprays.

Wildflowers are important for bees, so why not allow a space in your garden to let things run a little wild, and encourage bees and other insects for flourish? At Planteria we use flowering bedding plants for our client’s outside spaces, and we are fans of including lavender for its attractive colour and fragrance as well as its bee-friendly factor. We also grow sedum for green roofs, the bee’s just can’t resist it, so it makes a perfect green roof for city locations which are so often lacking in natural bee habitats. Go to http://bumblebeeconservation.org/about-bees/why-bees-need-help/ for more information and to find out what else you can do.


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Core Values Demonstrated with a Smile

Smart New Uniforms Bring a Smile

At Planteria Group we are proud of our core values and our big smiles which drive our approach to providing you with reliable quality service and the most stunning planting & floristry services you’ll find in the UK. We believe that with great values comes great service.

As a family-run business for the past 40 years we hold our values close to our hearts, and believe that this is one (very important) thing that makes us stand above other companies out there. Our values embody our personality and our dedication to service whilst shaping every aspect of our business to ensure we always give our best.

 

Outlined below are our principle values:

– Integrity

– Dedicated to Care

– Always Smart

– Committed to Excellence

– Relentless to Improve

 

Integrity – Our business was founded on integrity from day one and we continue to do what is right, acting responsibly and always following through on our commitments. We are honest and hard-working and will always work to achieve the high standards you have come to expect.

Dedicated to Care – we are in the business of nurturing and nothing feels better than the sense of achievement that comes with a job well done. There’s nothing we can’t handle and we thrive on attention to detail from the initial consultation through to the design process, planting and after-care maintenance. Nurturing plants, flowers and clients since 1977 – that’s something we are quite proud to announce!

Always Smart – Image isn’t everything but it is a big part of good business and it goes a long way in promoting loyalty & professionalism. Whether you visit us at our head office or if you use our services and view the results you will find us smart, tidy, professional and efficient.

Committed to Excellence – Anything less is not an option. We won’t settle for second-best and nor should you. We believe a job is only worth doing if it is done properly and professionally. All of our staff receive rigorous training and everyone at Planteria Group is an expert in their own field giving you the best possible experience.

Relentless to Improve – We are constantly challenging our designers and pushing boundaries above and beyond industry standards, driving innovation, design and execution of our services. We continue to explore and innovate using new concepts and technologies bringing you the best possible results.

Whether you’re a new client or an existing client (or perhaps a future client) we are confident that you will love our services and the benefits they bring to your business.

If you’d like further information about what we can do for your business or workspace, please contact us or request a FREE QUOTE online.

Planteria Group provides stunning planting & floristry for businesses & offices since 1977. Not only attractive to the eyes but other health benefits of greening your space include cleaner air, increased productivity & creativity as well as reducing stress & sickness creating an overall happier place to be. Interior & Exterior planting & flower designs available.


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In Safe Hands Across The UK

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Proud to be a national provider of corporate planting and floristry services

We often tell our clients that we are a National Provider and we do so with some pride, but why does that matter, who does it matter to and what does it really mean?

We are currently 65 staff strong including a team of 31 technicians and florists covering 1700 client sites for both planting and floristry services. We cover the whole of the UK which currently means Dundee to Exeter, though we’ll happily go further. Our technicians are directly employed by us, they are not contractors. We see this as important to providing the very best service and accountability to our clients. Our team receive full in-house training working to the Planteria standard. We have long lasting relationships with our technicians who are part of the Planteria family. Many of our technicians hold long service awards with Planteria, for more than five years continuous employment, and the majority have impressive knowledge of, and experience in the horticulture industry. One has even published a book on the subject. Our technicians are the face of Planteria Group and we know that they, in turn, build lasting relationships with our clients who sing their praises, some have also won industry recognised awards for their work. Furthermore, our team are incentivised on a customer feedback score. We use a tried and tested scoring system, the Net Promoter Score -read more about it here NPS and customer service. Many of our clients have multiple sites. For them, having one provider for plants and plant maintenance is a sensible move. The benefits include having one point of contact and having one invoice if required. We provide them with a client web portal to view visits to all sites in one place. They also get consistent maintenance and consistent plant designs and styles, if that is something that is important to them. We take the time to understand our clients, who conversely could have a completely different requirement for corporate planting and floristry at each location and need a bespoke approach. Consolidation of contracts eases admin, simplifies life and creates cost savings. To mention just a few examples, we are currently serving 57 locations for a well-known brewery, 12 locations for a luxury hotel chain, 66 client locations for a leading Facilities Management Company and 25 buildings for a property management company with our services for plants and flowers. What can we do for you? – Please get in touch with us for a free quotation or when you are next putting your contract out to tender. Contact us today.


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Press Release: Planteria Group Acquires Jungleworld

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Planteria Group Acquires Jungleworld

In a move that makes them one of the largest privately-owned plant services companies in the UK.

Planteria Group, nationwide corporate planting and floristry experts, and provider to the FM industry,has acquired competitor Jungleworld, a specialist in the hospitality floristry sector. Both companies have a wealth of experience and a strong client base, which will combine to greatly benefit both customers and companies.

Family run Planteria Group established in 1977, made the strategic decision to buy Jungleworld. Planteria’s Managing Director Matt Anderson said, “The acquisition complements Planteria Group’s current operations, increasing our staff by 20% at our head office near Stansted with easy transport links across the UK. The move allows for an increased offering geographically for our floristry services, strengthens our buying power and sees us increasing our presence in the hospitality market sector. The coming together of the two companies has been seamless, we purchased our head office in 1996, with ambitious stretch goals in mind and had ample space for the expansion of our business.”

Both companies will run under their existing names for the current time.


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GOSH Fundraising Donation

gosh fundraising donation Fundraising through charity events at our office is one of the ways that we work together to support those in need. Most recently, we supported Great Ormond Street Hospital for Children with a bake sale, raffle and table tennis tournament. Following our fundraising event and after counting all of the donations, we were incredibly honoured to see the grand total of £700 on an offical cheque to GOSH. Matt Anderson, Managing Director of Planteria Group presented the cheque in person at Great Ormond Street Hospital in London. Our donation helps seriously ill children and their familes when they need it most. Donations can help contribute to the building and refurbishment of the hospital, support ground-breaking research and development of new treatments, fund the most up-to-date equipment and also provide support and accommodation to children and families in need. We are proud to support Great Ormond Street Hospital and the excellent and meaningful work they do. Each quarter our employees help select a meaningful charity to support and we work together to plan events and make donations that make a difference. This quarter we will be supporting Meningitis Now, a charity that is close to the hearts of our employees.


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NPS & The Importance of Customer Service

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‘Our customers are at the heart of all we do. We enjoy the feel good factor and sense of achievement in a job well done and we like to think there is no circumstance that we cannot handle.’

‘Nurturing is natural to us: plants, flowers, clients. It’s all in the attention to detail. This is why people who choose Planteria, stay with Planteria.’

This is reflected not only in our core values but also in the care we offer to all of our clients no matter how large or small, new or old. We always strive to go above and beyond what is expected and we’re so committed to excellence that we select a number of clients each week and ask directly for feedback.

At Planteria, we measure our performance using a simple, non-biased survey to measure customer satisfaction and also understand whether our clients like us enough to recommend us to others. This is pretty powerful stuff.

Our customer satisfaction is measured with something called Net Promoter Score®, or NPS® for short.

NPS measures customer experience and also reveals how likely our clients are to suggest our services to others. This proven metric provides the core measurement for customer experience and the surveys are not only straightforward, they are also easy to understand and complete without taking too much time from our clients.

The most important question asked is: “How likely is it that you would recommend our company’s product and services to a friend or colleague?”

In other words, the question asks what is the likelihood of promotion? As such, the question not only gives an indication of customer satisfaction with the brand, but also the level of customer loyalty.

Respondents answer by choosing a number from 0-10, with 10 being the most likely to recommend.nps benchmark formula

Depending on the score our customers give, they are then classified as promoters (score 9-10), passives (score 7-8) and detractors (score 0-6).

The scores from all customers are then aggregated into one single number, which is our overall Net Promoter Score. Here’s the formula for calculating the NPS score:

NPS = (% of Promoters) – (% of Detractors)

NPS score can range from -100—if all customers are Detractors—to 100—if all customers are Promoters.

So why do we care about this so much? According to npsbenchmarks.com, the key benefits of NPS are:

· NPS scores can be used as a predictor of future customer actions

· Higher response rate due to the simplicity of the survey

· Ease of use – NPS practitioners can conduct the survey via various channels – phone, SMS, or Web.

· Quick follow-up – NPS practitioners can quickly share the customer feedback with frontline employees or managers, who can follow up with detractors and address their concerns. LEGO®, for example, address low NPS feedback in as little as 24 minutes.

At Planteria Group, our current NPS Score is 65 and we are proud to be in the top percentage of companies with strong customer loyalty. (Update: as of September 2017 our latest NPS score was an impressive 91).

For comparison, below is a snapshot of NPS scores from other companies you may be familiar with. Planteria Group rank exceptionally well by comparison. (Below data correct at time of publishing.)nps benchmarksAnd for comparison by industry, it’s nice to see that we are well above the various averages shown below:nps benchmarks(Above data correct at time of publishing July 2017)

Although our NPS scores are incredibly valuable, perhaps the most valuable aspect of the NPS surveys is the written feedback we receive from our clients. It’s hugely beneficial and rewarding to see the positive feedback and if ever there is a problem or a comment that strikes us as needing attention we can quickly respond.

Planteria Group are committed to excellence. Anything less is not an option. We believe a job is only worth doing if it’s done properly. We employ rigorous training and procedures to ensure everyone at Planteria is an expert in their field. This culture of excellence ensures our clients are consistently satisfied.

In addition to our commitment to excellence, we are also relentless to improve. We love to challenge the status quo and constantly push the boundaries of industry standards. We explore and innovate to discover new concepts, and diligently fight the resistance to change. This forward-looking, enthusiastic approach keeps us ahead of the game.

Image credits: all visual charts shown come from npsbenchmarks.com


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