Friday, 06 Jan, 2017
We have a fantastic team of technicians at Planteria, who deliver and maintain plants and flowers for our clients. But there is a special role that one man has... Tom Evans our ‘superhero’ dons his cape whenever there is a cry for help.
Tom has his own regular clients, who he visits for routine maintenance of their plants and flowers but, should there ever be an issue requiring a non-routine solution, it’s Tom who is sent to save the day!
Thankfully, Tom only needs to be a part-time superhero, but there are occasions when a plant fails, or an installation needs rescuing. We talked to Tom to find out more about his role and how fulfilling it is helping us to keep our clients happy.
Q: Tell us a little about yourself?
A: I have now been with Planteria for over 10 years. It's been a rewarding experience from day one. The old greenhouses at Chigwell were great for me (having been brought up in a flower shop as a child) but the new greenhouses at Henham are truly fantastic.
Q: As a fully trained and experienced florist and plant technician you’re capable of dealing with anything the job throws at you, what do you enjoy about the role?
A: Working with nature every day for me is fulfilling and I do enjoy solving problems for our clients. It's a great opportunity to get to know the client, understand their issues and put things right. As the trouble-shooter I get to meet so many more customers than I did before I took on the role. I like to resolve issues fast.
Q: You travel around London all the time, do you have any memorable moments?
A: I certainly see some interesting people driving around London every day. The most memorable were David Cameron jogging one morning in Mayfair, and being introduced to Yoko Ono (of The Beatles fame) at the Jet Centre as she was about to fly out of London.
Q: With customer service a key focus for Planteria, we aim to provide solutions to all queries as soon as practically possible. How does this affect you, and your day?
A: It's been interesting to see how technology has helped improve everything for me in this regard. Communication at Planteria through the use of smart phones and the Protean system has been a game changer, we can deal with issues quickly and make our clients happy.
Q: What is the funniest thing that’s ever happened to you in your role at Planteria?
A: Early one morning I was busy tending plants in an empty office room. Behind me I could hear an employee enter and strike up a conversation.
Client: Hi! How are you this morning?
Me: Great thanks. How was your weekend?
Client: I had a brilliant weekend thanks. We had a barbecue....blah blah
After a brief outline of their weekend and a few encouraging comments from me about the weather the conversation began making less and less sense. I turned around only to realise the client was on the phone to someone else! We were both in stitches after they hung up.
We are always on the lookout for talented florists and plant technicians with great attitude so get in touch if you think you have something to offer! Email us at firstname.lastname@example.org or call us on 0845 505 3333. Alternatively click below to fill in a contact form and request a brochure or call back.
Innovation is a core element in the design and specification for interior planting schemes, which demand a practiced understanding of light & humidity with appreciation of the balance between aesthetic and functional impact...
MANAGING DIRECTOR, RIZON JET