NPS score still on the up!

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Our Net Promoter Score system (NPS) tracks the level of satisfied clients by asking them the vital question (“how likely are you to recommend us?”). We are very excited about our progress over the last year and are pleased to show you this graph showing the results of all our training and effort in striving for the ultimate customer service. Many thanks to all of you who contribute to this – we love to hear your feedback, whether it be positive or negative – as it allows us to be true to our core values and continue to improve.

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