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Field Service Manager South

Summary of role The Field Service Manager is a critical line management role, working with their team of technicians to ensure all maintenance rounds are completed on time and to a high standard.

Reports to Head of Service

Place of work

Mill Pond Nurseries, Mill Road, Henham, CM22 6AA, with regular travel within the region

Full time, permanent role

Manages

Field Service Technicians, Tech Support/ Scheduler, sub-contractors and agency workers (employed team of approx 10)

Primary responsibilities

To line manage their team of technicians and the tech support/ scheduler (recruit, retain, develop team) & effectively manage 3rd parties to deliver work on time and to a high standard
To manage all data and reporting for their team (technician performance, plants replaced etc)
To resolve client complaints for their team within 24/48 hours
Working alongside the Head of Service and other Service Managers, to plan and agree future resourcing needs, including the use of sub-contractors to deliver work if required
To be responsible for client site master data management for their team

1. To attend client meetings with Sales Manager to discuss the project in detail and understand the client’s brief, provide a consultation service and obtain crucial information required for design purposes
2. Responsibility for creating bespoke proposals by specifying internal plants, living walls, trees, plant pots and producing mood boards to match the client’s brief
3. Reviewing floorplans and joinery/architectural drawings to obtain accurate measurements to support your specification of planting
4. To conduct proposal review meetings with clients and tweak specifications as required, involving supporting the Design Coordinator with costings and estimations
5. Liaison with the install and service teams conducting a detailed handover to ensure a clear picture of client’s desired outcomes
6. To clearly communicate with other departments to ensure the final specification has been reviewed to ensure deliverables matches the client’s expectations
7. To attend internal team meetings to decide the best strategy for securing projects, including sharing innovative ideas and support the growth of the business

1. To attend client meetings with Sales Manager to discuss the project in detail and understand the client’s brief, provide a consultation service and obtain crucial information required for design purposes
2. Responsibility for creating bespoke proposals by specifying internal/external plants, living walls, trees, plant pots and producing mood boards to match the client’s brief
3. Reviewing floorplans and joinery/architectural drawings to obtain accurate measurements to support your specification of planting
4. To conduct proposal review meetings with clients and tweak specifications as required, involving supporting the Design Coordinator with costings and estimations
5. Liaison with the install and service teams conducting a detailed handover to ensure a clear picture of client’s desired outcomes
6. To clearly communicate with other departments to ensure the final specification has been reviewed to ensure deliverables matches the client’s expectations
7. To attend internal team meetings to decide the best strategy for securing projects, including sharing innovative ideas and support the growth of the business

Skills required 

Support sales managers with tenders for larger projects and attend strategy meetings

Excellent line management skills
Excellent communication skills internally and externally
Excellent organisational skills
Able to make decisions based on business priorities and customer expectations
Able to work under pressure to meet and exceed customer expectations
Good understanding of the products and services we offer in exterior horticulture

Education/ Qualifications required

A level or equivalent

Experience required

Significant experience of all line management activities and tasks, particularly managing remote workers
Experience of scheduling work on a regular frequency
Experience of resolving customer issues and complaints
Experience and knowledge of interior horticulture

Key performance indicators for the role

24/48 hour turnaround for customer complaints
Right people, right seats
Effective, efficient schedule management (optimum resource utilization)

Software knowledge and level of proficiency

• Scheduling technology – excellent knowledge
• MS Excel – good knowledge
• MS Outlook – good knowledge
• MS Word – good knowledge
• MS PowerPoint – good knowledge

Other key information

Where this role is based in rural Essex, employees will need their own transport to work

Personal attributes (person specification)

Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful.

• Role requires travel to line manage the mobile technicians within their region, expected to be 2 to 3 days a week

To apply for this role, please send your CV and cover letter to careers@planteriagroup.com

Exterior Summer Waterers

Working with leading architects and designers, it is at the forefront of interior plant innovation.

Planteria Group has experienced a sustained period of business growth and is in a strong position, as a result, we are now hiring and would like to invite candidates to apply for the role of Exterior Summer Waterers.

You will be based in Henham but work on site in London.

Full-time, Temporary contract

The Role

Working as part of a successful team, you will be required to visit the offices of our clients, within London to water the exterior plants.

You will always be required to be of good presence; working discretely to minimise disruption and maintaining excellent customer relations with the clients.

This position presents an excellent opportunity to work with Interior planting and design in the workplace, whilst delivering great customer satisfaction.

Experience:

Full clean UK driving license.

Benefits

Free Parking, Foli8 discount, use of company vehicle, Costa Card with monthly allowance

Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful.

To apply for this role, please send your CV and cover letter to careers@planteriagroup.com

Interior Field Service Technician – Glasgow

Working with leading architects and designers, it is at the forefront of interior plant innovation.

Planteria Group has experienced a sustained period of business growth and is in a strong position, as a result, we are now hiring and would like to invite candidates to apply for the role of Interior Field Service Technician reporting directly to the Head of Service.

You will be based on site in Glasgow every day.

Full-time, Permanent contract

The Role

Working as part of a successful team, you will be required to visit the offices of our client, within Glasgow to maintain Interior living plants.

You will always be required to be of good presence; working discretely to minimise disruption and maintaining excellent customer relations with the clients.

This position presents an excellent opportunity to work with Interior planting and design in the workplace, whilst delivering great customer satisfaction.

Experience:

Full clean UK driving license.

Prior experience in planting or horticulture is preferred but not essential as we will provide training, but a passion for plants is definitely necessary.

Benefits

Pension scheme, Healthcare plan, Free Parking, refer a friend, Foli8 discount, use of company vehicle, Costa Card with monthly allowance

Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful.

To apply for this role, please send your CV and cover letter to careers@planteriagroup.com

Interior Field Service Technician – Central London, Full-time

Working with leading architects and designers, it is at the forefront of interior plant innovation.

Planteria Group has experienced a sustained period of business growth and is in a strong position, as a result, we are now hiring and would like to invite candidates to apply for the role of Interior Field Service Technician reporting directly to the Head of Service.

You will be based at Mill Pond Nurseries, Mill Road, Henham, CM22 6AA, but need to travel into London each day

Full-time, Permanent contract

The Role

Working as part of a successful team, you will be required to visit the offices of our clients, within London and the Home Counties, to maintain Interior living plants.

You will always be required to be of good presence; working discretely to minimise disruption and maintaining excellent customer relations with the clients.

This position presents an excellent opportunity to work with Interior planting and design in the workplace, whilst delivering great customer satisfaction.

Experience:

Full clean UK driving license.

Prior experience in planting or horticulture is preferred but not essential as we will provide training, but a passion for plants is definitely necessary.

Benefits

Pension scheme, Healthcare plan, Free Parking, refer a friend, Foli8 discount, use of company vehicle, Costa Card with monthly allowance

Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful.

To apply for this role, please send your CV and cover letter to careers@planteriagroup.com

 

Exterior Field Service Technician – Central London  Full-time

Working with leading architects and designers, it is at the forefront of interior plant innovation.

Planteria Group has experienced a sustained period of business growth and is in a strong position, as a result, we are now hiring and would like to invite candidates to apply for the role of Exterior Field Service Technician reporting directly to the Head of Service.

You will be based at Mill Pond Nurseries, Mill Road, Henham, CM22 6AA, but need to travel into London each day

Full-time, Permanent contract

The Role

Working as part of a successful team, you will be required to visit the offices of our clients, within London and the Home Counties, to maintain exterior living plants.

You will always be required to be of good presence; working discretely to minimise disruption and maintaining excellent customer relations with the clients.

This position presents an excellent opportunity to work with exterior planting and design in the workplace, whilst delivering great customer satisfaction.

Experience:

Full clean UK driving license.

Prior experience in planting or horticulture is preferred but not essential as we will provide training, but a passion for plants is definitely necessary.

Benefits

Pension scheme, Healthcare plan, Free Lunch, Free Parking, refer a friend, Foli8 discount, Costa Card with monthly allowance

Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful.

To apply for this role, please send your CV and cover letter to careers@planteriagroup.com

Field Service Manager (Exterior)

Summary of role The Field Service Manager is a critical line management role, working with their team of technicians to ensure all maintenance rounds are completed on time and to a high standard.

Reports to Head of Service

Place of work

Mill Pond Nurseries, Mill Road, Henham, CM22 6AA, with regular travel within the region

Full time, permanent role

Manages

Field Service Technicians, Tech Support/ Scheduler, sub-contractors and agency workers (employed team of approx 5)

Primary responsibilities

To line manage their team of technicians and the tech support/ scheduler (recruit, retain, develop team) & effectively manage 3rd parties to deliver work on time and to a high standard
To manage all data and reporting for their team (technician performance, plants replaced etc)
To resolve client complaints for their team within 24/48 hours
Working alongside the Head of Service and other Service Managers, to plan and agree future resourcing needs, including the use of sub-contractors to deliver work if required
To be responsible for client site master data management for their team

1. To attend client meetings with Sales Manager to discuss the project in detail and understand the client’s brief, provide a consultation service and obtain crucial information required for design purposes
2. Responsibility for creating bespoke proposals by specifying internal/external plants, living walls, trees, plant pots and producing mood boards to match the client’s brief
3. Reviewing floorplans and joinery/architectural drawings to obtain accurate measurements to support your specification of planting
4. To conduct proposal review meetings with clients and tweak specifications as required, involving supporting the Design Coordinator with costings and estimations
5. Liaison with the install and service teams conducting a detailed handover to ensure a clear picture of client’s desired outcomes
6. To clearly communicate with other departments to ensure the final specification has been reviewed to ensure deliverables matches the client’s expectations
7. To attend internal team meetings to decide the best strategy for securing projects, including sharing innovative ideas and support the growth of the business

1. To attend client meetings with Sales Manager to discuss the project in detail and understand the client’s brief, provide a consultation service and obtain crucial information required for design purposes
2. Responsibility for creating bespoke proposals by specifying internal/external plants, living walls, trees, plant pots and producing mood boards to match the client’s brief
3. Reviewing floorplans and joinery/architectural drawings to obtain accurate measurements to support your specification of planting
4. To conduct proposal review meetings with clients and tweak specifications as required, involving supporting the Design Coordinator with costings and estimations
5. Liaison with the install and service teams conducting a detailed handover to ensure a clear picture of client’s desired outcomes
6. To clearly communicate with other departments to ensure the final specification has been reviewed to ensure deliverables matches the client’s expectations
7. To attend internal team meetings to decide the best strategy for securing projects, including sharing innovative ideas and support the growth of the business

Skills required 

Support sales managers with tenders for larger projects and attend strategy meetings

Excellent line management skills
Excellent communication skills internally and externally
Excellent organisational skills
Able to make decisions based on business priorities and customer expectations
Able to work under pressure to meet and exceed customer expectations
Good understanding of the products and services we offer in exterior horticulture

Education/ Qualifications required

A level or equivalent

Experience required

Significant experience of all line management activities and tasks, particularly managing remote workers
Experience of scheduling work on a regular frequency
Experience of resolving customer issues and complaints
Experience and knowledge of exterior horticulture

Key performance indicators for the role

24/48 hour turnaround for customer complaints
Right people, right seats
Effective, efficient schedule management (optimum resource utilization)

Software knowledge and level of proficiency

• Scheduling technology – excellent knowledge
• MS Excel – good knowledge
• MS Outlook – good knowledge
• MS Word – good knowledge
• MS PowerPoint – good knowledge

Other key information

Where this role is based in rural Essex, employees will need their own transport to work

Personal attributes (person specification)

Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful.

• Role requires travel to line manage the mobile technicians within their region, expected to be 2 to 3 days a week

To apply for this role, please send your CV and cover letter to careers@planteriagroup.com